Field Service Technician

4 weeks ago


Westford, Massachusetts, United States Bray Architects Full time
About Bray International

We are a leader in flow control, committed to excellence and innovation in delivering high-quality services and products. Our values include integrity, teamwork, and dedication, creating a dynamic environment where employees can thrive and contribute meaningfully.

Position Overview

We are seeking a versatile individual to join our team as a Warehouse & Field Service Technician. This role blends technical skills, organizational abilities, and customer service proficiency to manage warehouse operations, conduct field service tasks, and support sales efforts.

Key Responsibilities
  • Warehouse Operations Coordination: Oversee warehouse activities, including assembling valve assemblies, processing orders, and ensuring cycle testing and documentation.
  • Safety Compliance: Adhere to safety policies in material receiving, supply coordination, and warehouse movement.
  • Inventory Control: Conduct inventory control tasks, such as physical and cycle counts.
  • Field Service: Perform tasks at customer facilities, including installing, calibrating, and repairing actuators and valves.
  • Sales Support: Represent Bray in a sales capacity, encouraging the purchase of Bray products.
Minimum Requirements
  • Mechanical Aptitude: Knowledge of hand tools, pneumatic tools, and basic electricity and wiring.
  • Language and Communication: Proficiency in English for reading, writing, and following instructions.
  • Equipment Operation: Competency in operating a forklift, hand pallet lift, hand truck, and basic computer skills.
  • Self-Motivation and Organization: Ability to work independently, prioritize tasks, manage time effectively, and collaborate within a team.
  • Customer Interaction: Provide technical assistance to internal and external customers regarding Bray products.
  • Travel: Availability for up to 10% travel for field evaluations and repairs, including writing comprehensive service call reports.
  • Product Testing and Evaluation: Perform product testing, troubleshooting, and process returns and evaluations of valves and actuators.
Qualifications
  • Behaviors: Thought Provoking, Team Player, Detail Oriented, Dedicated.
  • Motivations: Peer Recognition, Goal Completion, Flexibility, Ability to Make an Impact.
  • Education: High School diploma or equivalent; Technical/other training.
  • Experience: 2-3 years in Field Service, Warehouse Inventory Control, and Mechanical Assembly.
  • Licenses & Certifications: Auto Insurance, Driver's License.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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