Current jobs related to Client Service Representative- Highland's Pet Medical Clinic - Austin - Heartland Veterinary Partners LLC
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Austin, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Highland's Pet Medical ClinicHighland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX.We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and...
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Austin, United States Heartland Veterinary Partners LLC Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine...
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Austin, United States Heartland Veterinary Partners LLC Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine testing,...
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Austin, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Highland's Pet Medical ClinicHighland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX.We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and...
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Austin, United States Heartland Veterinary Partners LLC Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine testing,...
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Austin, United States Heartland Veterinary Partners LLC Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine testing,...
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Austin, United States Heartland Veterinary Partners Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a wellestablished fullservice small animal veterinary hospital providing comprehensive pet medical surgical and dental care to the dogs and cats of Austin TX. We provide a broad spectrum of diagnostic procedures through inhouse ultrasound blood and urine testing and the use...
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Austin, United States Heartland Veterinary Partners LLC Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine testing,...
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Austin, TX, United States Heartland Veterinary Partners LLC Full timeJob DescriptionAbout Highland's Pet Medical ClinicHighland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX.We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and...
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Austin, TX, United States Heartland Veterinary Partners LLC Full timeAbout Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine testing,...
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Client Service Representative- Highland's Pet Medical Clinic
1 month ago
About Highland's Pet Medical Clinic Highland’s Pet Medical Clinic is a well-established, full-service, small animal veterinary hospital providing comprehensive pet medical, surgical, and dental care to the dogs and cats of Austin, TX. We provide a broad spectrum of diagnostic procedures through in-house ultrasound, blood and urine testing, and the use of external laboratories. Our facility includes a well-stocked pharmacy, a closely supervised hospitalization area, and an in-hospital surgical suite. At Highland’s Pet Medical Clinic, we strive to provide exceptional care to our clients and patients during every visit in a caring and compassionate manner, focusing on communication and education so that our clients are well-equipped to be the best pet parents. Operating Hours: Monday-Friday 8:00 am-5:00 pm Pay: Up to $17/hr based on experience Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Client Service Representative Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to others' ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms. Processes cash, checks, charge card payments, and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensures appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a callback list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits, and any other take-home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements / Qualifications Full time Ability to work on weekends High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Scrub allowance #J-18808-Ljbffr
