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Client Service Representative

3 months ago

Austin, United States VCA Animal Hospitals Full time

**Location:**

VCA Tanglewood Animal Hospital

9125 Menchaca Rd.

Austin, Tx

78748

**Client Service Representative**

Do you love people and their pets? We are looking for a warm, friendly person, that wants to help people help their pets We believe in caring for our patients with compassion and work to create the most stress free experience while providing the highest quality medicine available to us. We also focus on supporting the clients that care for and love our patients as is reflected in our reviews and reputation in our community.

Were looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.

**Why We Need You:**

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

+ Scheduling and confirming appointments.

+ Placing outbound calls for follow-ups and reaching out to prospective clients.

+ Presenting and explaining fees, including processing payments.

+ Recommending, selecting, and obtaining products and services, including prescriptions.

+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

+ Managing medical records, charts, reports and correspondence.

+ Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

**QUALIFICATIONS:**

At least one year of proven past experience helping customers

High School Diploma/GED or equivalent

Excellent listening and communication skills

Compassion for pets and peopleas well as awareness and understanding of others reactions

Proven decision-making skills to choose the most appropriate course of action

The ability to integrate new information into problem-solving

Proficiency in Microsoft Office

Willingness to work non-traditional hours, including evenings, weekends and holidays.

The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

**Why Join the VCA Family?**

We are passionate about supporting Veterinary Assistants and are committed to your continuing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary Assistant career has to offer. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team

Access to the people and financial resources of a large veterinary community

Leadership opportunities

Career development programs

Opportunities to give back through strong Shelter partnerships and VCA Charities

Continuing education opportunities

Tuition support and sponsorships

Free mental health and wellness subscriptions (Head Space)

Referral bonuses

Competitive wage

Medical, dental & vision insurance

Generous pet care discounts

Life, long and short-term disability insurance

Paid parental leave

Paid vacation and sick time

401(k)

Full-time and Part-time positions available

We value your time and that is why we have a very quick and easy application process. If you feel that you would be right for this role, please fill out our 3-minute, mobile-friendly application today.

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com