Patient Service Representative

2 days ago


St Louis, United States Arthur Center Full time

Arthur Center is looking for a compassionate and organized Patient Service Representative to join our healthcare team. The Patient Service Representative serves as the first point of contact for patients, playing a vital role in ensuring a positive experience for those seeking care. This position involves managing patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers in a friendly and efficient manner.

Responsibilities

  • Manage appointment scheduling and confirmations
  • Answer phone calls and respond to patient inquiries regarding services, procedures, and insurance
  • Maintain accurate patient records and update information as necessary
  • Assist patients with the intake process, including completing required forms
  • Coordinate with medical staff and departments to ensure timely patient care
  • Process payments and explain billing procedures to patients
  • Ensure the waiting area is clean, organized, and welcoming
  • Handle patient complaints and resolve issues professionally
  • Stay informed about clinic services and protocols to provide accurate information
Requirements
  • Strong customer service skills and a compassionate demeanor
  • Excellent verbal and written communication skills
  • Ability to remain calm and professional in high-stress situations
  • Strong attention to detail and organizational skills
  • Proficient in office software applications, including Microsoft Office
  • Experience in a healthcare setting or as a Patient Service Representative preferred
  • Knowledge of medical terminology is a plus
  • Ability to work collaboratively as part of a team
  • High school diploma or equivalent; additional education in healthcare administration or a related field preferred
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)


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