Member Service Representative

4 weeks ago

Duncanville, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 280 West Highway 67, Duncanville, TX 75137

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Senior Financial Service Representative

    5 days ago

    Duncanville, Texas, United States Neighborhood Credit Union Full time

    **Job Summary**We are seeking a highly skilled and experienced Financial Services Representative to join our team at Neighborhood Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and services.**Key Responsibilities**•...

  • Financial Services Representative

    1 week ago

    Duncanville, Texas, United States Frost Bank Full time

    Job SummaryFrost Bank is seeking a highly skilled and customer-focused Financial Services Representative to provide exceptional banking experiences for our clients. As a key member of our team, you will be responsible for delivering personalized financial solutions and building long-lasting relationships with our customers.Key Responsibilities:Provide...

  • Customer Service Representative

    1 week ago

    Duncanville, Texas, United States Joshua Thibodeaux - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping...

  • Customer Service representative

    3 months ago

    Duncanville, United States U-Haul Full time

    Location: 1022 S Cedar Ridge Dr, Duncanville, Texas 75137 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 week ago

    Duncanville, Texas, United States Joshua Thibodeaux - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance and Financial Services. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing them with exceptional service and support, and helping...

  • Senior Customer Service Representative

    21 hours ago

    Duncanville, Texas, United States Tailored Brands Inc Full time

    **Job Summary**We are seeking a highly skilled Senior Customer Service Representative to join our team at K&G Fashion Superstore, a subsidiary of Tailored Brands Inc. As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer service, assisting with sales support, and maintaining a positive store...

  • Customer Service Representative

    4 weeks ago

    Duncanville, United States Aleciafrancis Full time

    Position Overview State Farm Insurance Agent located in Duncanville, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Alecia Francis - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    4 months ago

    Duncanville, United States Alecia Francis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Duncanville, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Alecia Francis - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...

  • Customer Service Representative

    5 days ago

    Duncanville, Texas, United States Joshua Thibodeaux - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our customers achieve their insurance and financial goals.ResponsibilitiesCustomer Relationship Building: Establish and maintain strong relationships with our...

  • Senior Financial Service Representative

    22 hours ago

    Duncanville, Texas, United States Neighborhood Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Financial Services Professional to join our team at Neighborhood Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, handling financial transactions, and promoting our products and services.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Duncanville, Texas, United States Ria Financial Full time

    About Ria FinancialAt Ria Financial, we are dedicated to transforming the money transfer sector by providing dependable payment solutions across 165 nations with a network of over 400,000 locations. We celebrate diversity and cultivate a familial atmosphere that transcends geographical boundaries.Our CommitmentWe aim to improve the lives of our customers,...

  • Customer Service Representative

    2 weeks ago

    Duncanville, Texas, United States Ria Financial Full time

    About Ria FinancialAt Ria Financial, we are dedicated to transforming the money transfer sector by providing dependable payment solutions across 165 nations with a network of over 400,000 locations. We value diversity and cultivate a familial atmosphere that transcends geographical limits.Our VisionWe aim to improve the lives of our customers, clients, and...

  • Customer Service Representative

    2 weeks ago

    Duncanville, Texas, United States Ria Financial Full time

    About Ria FinancialAt Ria Financial, we are dedicated to transforming the money transfer sector by providing dependable payment solutions across 165 nations with a network of over 400,000 locations. We celebrate diversity and cultivate a familial atmosphere that transcends geographical limitations.Our VisionWe aim to improve the lives of our customers,...

  • Lead Customer Support Representative

    2 weeks ago

    Duncanville, Texas, United States Tailored Brands Inc Full time

    Senior Customer Service RepresentativeCompany: Tailored Brands IncPosition OverviewBecome an integral member of Tailored Brands Inc, a leader in providing exceptional value on high-quality apparel. We are seeking a Senior Customer Service Representative who will play a crucial role in delivering outstanding service and ensuring a positive shopping experience...

  • Commercial Roofing Representative

    5 days ago

    Duncanville, Texas, United States Progressive Roofing Full time

    Job SummaryWe are seeking a highly motivated and results-driven Commercial Roofing Representative to join our team at Progressive Roofing. As a key member of our sales team, you will be responsible for generating leads and identifying potential new clients through door-to-door canvassing efforts.Key ResponsibilitiesConduct door-to-door canvassing in...

  • Account Representative

    4 months ago

    Duncanville, United States Alecia Francis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Relations Representative

    4 months ago

    Duncanville, United States Alecia Francis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Commercial Roofing Sales Representative

    5 days ago

    Duncanville, Texas, United States Progressive Roofing Full time

    Job DescriptionJob DescriptionPosition Overview:As a Commercial Roofing Sales Representative with Progressive Roofing, you will be responsible for generating leads and identifying potential new clients through door-to-door canvassing efforts. You will represent our company professionally, educate site contacts and property owners about our company and...

  • Commercial Roofing Sales Representative

    2 weeks ago

    Duncanville, Texas, United States Progressive Roofing Full time

    Job SummaryWe are seeking a highly motivated and results-driven Commercial Roofing Sales Representative to join our team at Progressive Roofing. As a Commercial Roofing Sales Representative, you will be responsible for generating leads and identifying potential new clients through door-to-door canvassing efforts.Key ResponsibilitiesConduct door-to-door...

  • Financial Representative Trainee

    3 weeks ago

    Duncanville, United States Mutual of Omaha Full time

    Financial Representative Trainee - Dallas, TX Location: Texas Work Type: Full Time Regular Job No: 502865 Categories: Sales, Early Career Programs, Financial Representative Trainee Application Closes: Open Until Filled ...