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Warranty Administrator

3 months ago

St Louis, United States Mercedes-Benz of St. Louis Full time
Mercedes Benz of St. Louis seeks a Warranty Administrator to join our amazing team. We offer competitive pay, benefits, and an exceptional work environment that includes a climate-controlled state-of-the-art facility. Mercedes Benz of St. Louis is a family-owned and operated business where every employee is known by name and not just an employee number. Mercedes-Benz or luxury car warranty experience preferred.

Responsibilities include:
  • Working closely with the Service Managers and Advisors to ensure that work is documented, reported, and recorded promptly.
  • Ensure the dealership is paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim
  • Coordinate with vendors and manufacturers to ensure prompt receipt of replacement parts
  • Communicate with customers and service technicians to define the scope of a warranty claim resolution and to set expectations
  • Prepare, review, and process warranty claims
  • Follows up with each claim to ensure service delivery to the customer and compensation for the dealership
  • Schedule warranty appointments, and educates customers to set expectations.
  • Keep abreast of all factory recalls, announcements, and procedures.
Qualifications include:
  • Warranty experience a plus
  • Understanding of automotive technology and terminology
  • Luxury automotive brand experience a plus
  • CDK experience preferred
  • Strong typing and keying skills required
  • Extremely organized with dedicated attention to detail
  • Ability and willingness to change with the industry
  • Valid driving license and clear driving record
  • Willing to submit to a drug test and background check.
Benefits we offer to our employees:
  • Medical, Dental, Vision
  • 401(k) with Company Match
  • Earn Paid Vacation your first week
  • Paid Holidays
  • Friendly work environment
  • Growth opportunities
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Long-term job security
  • Opportunity for advancement

Mercedes Benz of St. Louis is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.