Service Operations Assistant

4 weeks ago


St Louis, Missouri, United States Sunset Ford St. Louis Full time
Job Overview

The Service Manager Assistant will play a crucial role in supporting the Service Department at Sunset Ford St. Louis. This position is responsible for assisting with administrative tasks, documentation, and processes related to vehicle repairs and customer service.

Key Responsibilities:

  • Answer incoming customer calls and schedule service appointments
  • Process and document repairs for vehicles owned by the company
  • Maintain and update all service and customer records as required by the manufacturer
  • Process warranty related paperwork to ensure proper documentation and verifying criteria required by factory
  • Reconciling unpaid warranty receivables and working with service customers and staff to obtain payments
  • Resolve warranty claim corrections and charge-backs in a timely manner
  • Identify process issues or inefficiencies and help find or create solutions along side our managers
  • Assist guests picking up vehicles

Requirements:

  • Data entry, office, or Automotive Experience
  • Some automotive vehicle knowledge or understanding
  • Able to work in a high pace / volume environment
  • Must possess strong administrative, organizational and communicative skills
  • Quick on computers, ability to use Excel, Word, Outlook and cloud based shared documents

What We Offer:

  • Competitive Pay with experience
  • 100% Paid Health benefits for employee - Health, Dental, Vision
  • Retirement 401k Immediate and Automatic Enrollment
  • Time off when needed
  • Opportunity to grow your pay = 3 Performance Reviews within the 1st year of employment
  • Team Atmosphere
  • Employee Discounts on Parts & Service
  • Employee Pricing on New & Used Cars
  • Referral Bonuses
  • Paid Training and Certifications Transferable to any Ford store

About Us:

Sunset Ford St. Louis is an Equal Opportunity Employer M/F/D/V. We are committed to providing a safe, drug-free work environment. We ask that Applicants are willing to submit to a pre-employment background check. and have a clean and valid driver's license with a satisfactory driving record.



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