Warranty Claims Specialist

22 hours ago


East Saint Louis, Illinois, United States The Larson Group Full time

The Larson Group is seeking a skilled Warranty Claims Specialist to support our dynamic team. This role is responsible for warranty processing in assigned regions/dealers, ensuring timely and accurate claims processing. Key responsibilities include:

Key Responsibilities:
  • Administer and process warranty claims for assigned regions/dealers, adhering to OE guidelines and ensuring accuracy of amounts claimed.
  • Review open claims in the warranty app for assigned regions/dealers, returning those outside OE warranty guidelines for further review.
  • Continuously follow up on assigned claims in the warranty app for any corrected and in-process statuses initiated.
  • Resubmit denied or partial paid claims promptly, with refiles completed within 48 hours when no dealer involvement is required.
  • Collaborate with Team Leads for guidance and support throughout the warranty filing process.
  • Communicate with Team Leads regarding warranty concerns, claims, and dealer-related issues.
  • Provide warranty dealer support to assigned regions/dealers.
  • Stay up-to-date on manufacturer recalls and bulletins.
Requirements:
  • Previous experience as a warranty administrator is preferred but not required.
  • Basic working knowledge of a medium and/or heavy-duty truck dealership is preferred.
  • Demonstrates basic computer skills in Microsoft Office Suite, including Outlook and other internet-based programs.
  • Must be an effective communicator with good phone etiquette.


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