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Senior Property Manager

2 months ago

San Jose, United States Abode Property Management Full time

Abode Services is seeking a Senior Property Manager for our Evans site in San Jose, CA.

About The Role:

Responsible for overseeing the daily operations of assigned newly constructed 42-unit, 108-participant multifamily, supportive Emergency Interim Housing (EIH) community in San Jose, California. Will manage property through several different phases from emergency interim housing to permanent supportive housing. Will indirectly oversee security staff and provide direct supervision to maintenance technician, night manager, and janitorial contractual/vendor functions. This position will work directly with our external agency partners to ensure adherence with the Good Neighbor Policy. How You Make An Impact:

Staff Management • Hire, schedule, train, evaluate, discipline, and terminate employees within his/her portfolio/project. • Monitor overtime, review and approve timecards, and arrange for staff coverage as needed including during vacation and holiday periods. • Provide or arrange for staff development for self and employees under his/her supervision. • Meet with staff regularly and perform annual performance review of direct report staff. • Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization. • Ensure that staff interacts professionally and respectfully with residents, lenders, vendors, and other community members. • Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs. Vendor Management • Determine, with consultation as appropriate to the scale of the project, the scope of work needed to respond to work orders, inspection deficiencies, preventative maintenance, and planned capital improvements for the purpose of securing bids as appropriate for project physical needs. • Review bids, review and select vendors, contract for goods and services, and oversee work for all property maintenance needs within management plan and approved budget, securing any approvals or permits that are needed. • Review and approve payments to vendors for materials delivered and/or services rendered. Marketing • Implement affirmative fair marketing plan(s) for properties directly rented to residents. • Maintain occupancy levels at targeted goals. • Show properties to applicants; conduct applicant interviews; verify potential resident income and entrance criteria in keeping with the Resident Selection Criteria, Management Plan, Fair Housing Law, applicable loan agreements, and regulatory agreements; maintain waiting lists; accept or reject applicants. • Prepare marketing/occupancy reports at regular intervals. Maintenance/Housekeeping • Make regular inspections of property to ensure it is well-maintained, that mechanical devices are in working order, and that the environment is safe, clean, and attractive. • Ensure units ready for occupancy as they turnover in a timely manner. • Coordinate with maintenance team to ensure compliance with property maintenance plan including current physical needs, preventative maintenance, and longer-range capital improvements. • Coordinate with maintenance, housekeeping staff, and outside vendors used for maintaining the property to ensure work completed in a safe and workmanlike manner. Financial/Programmatic Administration • Operate property in accordance with the approved management plan, applicable regulatory agreements, and the approved operating budget for the period. • Prepare financial, occupancy, and management reports such as rent rolls, demographics, housing retention, and vacancy or turnover reports as requested by Abode or external stakeholders. • Adhere to housing retention policies and/or memorandum of understanding with internal/external stakeholders and ensure recordkeeping and documentation of such activities. • Maintain tenant records such as leases, application and initial/annual income certification documentation, payment ledgers, notices and correspondence, etc. • Serve notices to tenants as required. • Collect and record rent or program fees, security deposits, and other sums for tenant related charges. • Review and approve all invoices presented for property expenses within the portfolio and code using the approved chart of accounts. • Assist in the development of property budgets and provide monthly variance reports and narratives. • Adhere to all accounting procedures and policies for the organization. Other Property Management Tasks • Provide “on-call” assistance during after-hours property emergencies either by phone, if possible, or by going directly to the site, if necessary. • Schedule and conduct annual property inspections or other inspections as may be deemed required by the Agency’s practice or by property lenders or others. • Recommend measures to improve the fiscal performance of the project, better serve the residents and/or preserve the physical integrity of the property. • Ability to relate to people with diverse backgrounds and special needs. • Other duties as assigned within the scope of the nature of this position. How You Meet Qualifications:

The minimum qualifications for the position are as follows: • High School Diploma or GED. • A minimum of 3 years of progressively increasing property management experience or equivalent education and experience and prior supervisory experience. • Current tax credit certification, CPO/COS, or IREM/NCHM designation or the ability to obtain within 6 months of employment. • Available to work a minimum of 40 hours per week plus overtime as needed to fulfill on-call duties. • Knowledge of affordable housing regulations, including but not limited to HUD, Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, HOME, CDBG, SHP, HCD, CHRP, CalHFA, MHSA, and AHP. • Excellent interpersonal, organizational, and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities. • A valid California driver’s license, proof of current insurance meeting or exceeding state requirements and vehicle registration, clean (less than 4 points) DMV record and reliable transportation. • Ability to speak, read and write fluent English. • Ability to analyze and prioritize complex situations, policies and procedures, laws and regulations and exercise good judgment in the course of completing required duties. • Ability to work independently and as a part of a team. • Proficient computer skills in using the internet, email, Microsoft Word and Excel, and YARDI or other Property Management software. • Able to negotiate stairs independently in properties with 2 to 4 stories and no elevator and be able to walk at least 400 feet over rough terrain for property site inspections. • Able to lift, carry or push items weighing less than 15 pounds on a regular basis (such as resident files, small equipment or supplies). OTHER DESIRABLE QUALIFICATIONS INCLUDE: • Current real estate sales or brokers’ license. • Bachelor’s degree in real estate, business administration, accounting or related field. • Knowledge of fair housing and tenant related laws. • Ability to speak, read and write a second language such as Spanish, Vietnamese, Tagalog or Chinese. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice. Abode Services is an Equal Opportunity Employer/Drug Free Workplace Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021.

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