Customer Service Representative

2 days ago

Malvern, United States Airmatic Inc Full time

* Customer Service Representative

**Job Posting: Customer Service Representative**

AIRMATIC, Malvern, PA, has an immediate opening for a Customer Service Representative (CSR). Our CSR will be responsible for working closely with fellow Associates to grow Company Sales with existing and new Customers. Our ideal Candidate is a sharp, self-aware individual that is technically inclined. Our new Associate will work in a fast-paced, well-appointed office with smart, friendly, hard-working coworkers who are driven to generate Customer loyalty by providing great service and support.

**Responsibilities:**

* Prepare quotes, enter orders and follow through with on-time delivery

* Resolve product and service issues quickly and completely

* Respond rapidly to all email and voicemail messages

* Perform sourcing, cross-referencing and product data collection via Internet research

* Promptly answer Customers' and Account Managers' questions on products, pricing, and delivery

* Build and maintain rapport with Customers and Suppliers

**Position Requirements:**

* Mechanical aptitude, ie, ability to understand and apply mechanical concepts and principles

* Highly motivated with focused ambition and drive

* Ability and work ethic to succeed as a professional Telephone Account Manager

* Excellent verbal, written, and listening skills

* Proficient in MS Office Suite

* Ability to type ? 50-wpm; CRM Software use mandatory

* Demonstrated track record of success including consistent goal achievement

* Ability to develop business relationships at the decision making level

* Strong social skills both verbal, and non-verbal gestures, body language and personal appearance

* Desire and ability to work in a company culture that only rewards sound judgment, honesty, passion, hard work, and success.

**Appropriate Skills, Attributes, and Interests:**

* Consistently place high value on Customer and Supplier relationships

* Prioritize activities that are needed to meet the jobs responsibilities

* Ability to work for a Company that rewards sound initiative, judgement, taking responsibility, honesty and passion

* Define a plan of action and organize the needed steps to meet deadlines and achieve goals

* Successfully work with a wide range of people at varying levels in Customer and Supplier Organizations

* Continue toward goals in the face of stress and deadlines

* Value gathering and using information and knowledge

* A background in industrial / mechanical products

* Ability to memorize and utilize technical information

* Embrace a culture that values Cathedral Builders not Bricklayers

AIRMATIC provides ongoing business skills training, product training, coaching and mentoring support to help elevate both our Associates and our Company.

**Hours & Compensation:**

* Hours: 8:30 5:00 PM **OR** 9:00 5:30 PM; Monday thru Friday

* Salary: $45,000 (dependent on relevant experience and qualifications)

* Benefits: Comprehensive Package includes Medical, Dental, Vision, Life Insurance; Flex Benefits Plan; 401(k) Plan and Profit Sharing

**AIRMATIC Hiring Process:**

Qualified Applicants are invited to submit a resume (with a personalized cover letter is a plus). Qualified Candidates who meet key criteria and appear to be a good fit will be notified by email of our interest and will be prompted to complete an inventory of assessments including: Cognitive Ability, Critical Thinking, Motivation, and Typing Proficiency Tests. Success in these initial stages of the process move Candidates to a Telephone Interview by our Customer Service Director followed by an In-Person Interview by our Hiring Team. A screening service company is used to validate information provided.

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