Call Center Representative

2 months ago

New York, United States Housing Works Full time

Description

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Compensation: $17/hr

Overview:

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers' product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated
  • Update client demographics including phone numbers, pharmacy, address, insurance
  • Schedule, Reschedule, Cancel, Confirm appointments as necessary
  • Create Telephone encounters and send to the appropriate staff within the different clinics
  • Transfer telephone calls to appropriate staff as calls are answered
  • Understands Housing Works programs (Health Homes, RAD, HR, CP)
  • Capable of managing large amounts or inbound and outbound calls in a timely manner
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Scan clients' documents in EMR system, and correctly document
Minimum Requirements
  • High school diploma or GED required
  • Bilingual Spanish Preferred
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities
  • Excellent customer service and communication skills.
  • Technology literate.
  • Ability to learn new systems and workflow processes.
  • Ability to multi-task on an ongoing basis.
  • Good organization and prioritization skills.
  • Proven ability to utilize and teach others to use mobile technology.
  • Accurate recordkeeping and documentation skills
  • Familiarity and experience in working with homeless, substance use, mentally ill and other vulnerable populations
  • Ability to work occasional evenings and weekends with advance notice
  • Adherence to Housing Works Core Values All-In, Stronger Together, Membership, High Performance.

  • Call Center Representative

    1 month ago

    New York, United States Stratford Solutions Inc. Full time

    Job Title: Call Center RepresentativeJob Types: 12 Month ContractLocation: New York NYPay: $20.00 per hourAvailable Shift 3:00 PM to 11:00 PM Saturday and Sunday are MANDATORYJob Description: Non-emergency services, respond to phone inquiries from the public; provide customer service and information to callers; attending to large volume of calls; take...

  • Call Center Representative

    1 month ago

    New York, United States Stratford Solutions Inc. Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeJob Types: 12 Month ContractLocation: New York NYPay: $20.00 per hourAvailable Shift 3:00 PM to 11:00 PM Saturday and Sunday are MANDATORYJob Description: Non-emergency services, respond to phone inquiries from the public; provide customer service and information to callers; attending to...

  • Call Center Representative

    2 days ago

    New York, United States Pride Health Full time

    We're looking for Call Center Representative for our client with a leading hospital in New York, NY. (Hybrid role) Please find below details of the position.Position: Call Center RepresentativeLocation: New York, NY. (Hybrid role) Duration: 9 weeks contract with extension possibilities.Shift: 9AM-5PM HybridPay - $30/hrJob Duties:The Customer Services...

  • Call Center Representative

    3 days ago

    New York, United States Pride Health Full time

    We're looking for Call Center Representative for our client with a leading hospital in New York, NY. (Hybrid role) Please find below details of the position.Position: Call Center RepresentativeLocation: New York, NY. (Hybrid role) Duration: 9 weeks contract with extension possibilities.Shift: 9AM-5PM HybridPay - $30/hrJob Duties:The Customer Services...

  • Call Center Representative

    4 weeks ago

    New York, United States Capleo Global Full time

    Job Title: Call Center Representative Job Location: New York, NY - 10004 Duration: 3 months (possible extension) Shift: 8:00 AM-4:30 PM Mode: On-siteDuties: Schedule appointments, reminder calls to patients. Book and reschedule clinic appointments. Answer customer inquiries regarding their clinic appointments. Must answer phones, utilize in house and pagers,...

  • Call Center Representative

    23 hours ago

    New York, United States Apex Systems Full time

    Remote Call Center Representative Apex Systems is hiring multiple candidates for a Call Center Representative opportunity with a Fortune 500 healthcare company in Oregon and SW Washington. This is an excellent opportunity for anyone looking to get their foot in the door with a well-known healthcare company with opportunity for growth. Location: Remote in...

  • Bilingual Call Center Representative

    6 days ago

    New York, United States TEEMA Full time

    Do you speak another language? Spanish, Creole (Haitian), Chinese, Russian, Urdu, Korean, or Bengali? Job Title: Bilingual Call Center Representative Location: Lower Manhattan, New York Pay: $17.50 per hour Position Type: Contract - 6 months (with potential for permanent placement) Shift: Day Shift, 40 hours per week Organization: We are a health and human...

  • Call Center Representatives

    1 month ago

    New York, United States The Bachrach Group Full time

    Job DescriptionJob DescriptionWe are currently recruiting for Call Center Representatives for our client in NYC.  Person will be responsible for providing customer service to members, retirees, and beneficiaries.  The ideal candidate should be highly motivated and will go the ‘extra mile’ to provide high-quality service.Responsibilities:• ...

  • Call Center Representatives

    4 weeks ago

    New York, United States Infojini Full time

    Job DescriptionJob DescriptionJob Title - Call Center RepresentativesWork Location - Long Island City, New YorkDuration - 6 Months (Possible extension)Pay rate - $18/hr on W2Job Description:-Education:Minimum: HS Diploma or GED from an accredited institution. All Foreign education at any level must be certified by the US Department of Education.Work...

  • Payroll / Call Center Representative

    3 weeks ago

    New York, United States ATRIA Consulting Full time

    We a re looking for a self-motivated individual to join the customer service team as a Call Center Representative who will provide customer service through several channels of communication across the enterprise. The successful candidate will be able to exhibit collaboration, enhance team culture an...

  • HELOC Call Center Representative

    6 hours ago

    New York, United States Digital Risk Full time

    Who we are: Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to...

  • Bilingual Call Center Representative

    1 month ago

    New York, United States Capital Staffing Solutions, Inc. Full time

    Job Title: Bilingual Call Center Representative - PayrollContract Start: 8/26/2024Schedule: M-F 8am-4:30pmLocation: New York, NYJob Overview:We are seeking a dedicated and bilingual Call Center Representative specializing in payroll to join our team. This role involves scheduling and rescheduling clinic appointments, answering customer inquiries, and...

  • Payroll / Call Center Representative

    3 weeks ago

    New York, United States ATRIA Consulting Full time

    We a re looking for a self-motivated individual to join the customer service team as a Call Center Representative who will provide customer service through several channels of communication across the enterprise. The successful candidate will be able to exhibit collaboration, enhance team culture and demonstrate strong problem-solving skills. General tasks...

  • Call Center Representative

    1 month ago

    New Haven, United States Yale New Haven Health Full time

    1. Handles a high volume of incoming calls in a call center environment regarding patient and third party information to ensure that accounts reflect accurate information and third party coverage. Determines the appropriate corrective action and take Call Center, Customer Service, Representative, Customer Experience, Retail, Healthcare

  • Call Center Representative-Family Call Center

    4 weeks ago

    New Hyde Park, United States Parker Jewish Institute for Health Care and Rehabilitation Full time

    Job DescriptionJob DescriptionCall Center Representative-Family Call CenterThe Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part time/per diem basis in our Family Call Center. Parker's Family Call Center is an important communications link for family members...

  • Call Center Representative

    4 days ago

    New Orleans, United States Mktg House Ltd Full time

    Job DescriptionJob DescriptionWe are looking for motivated individuals to join our dynamic team as Call Center Representatives. As a Call Center Representative, you will be the first point of contact for our customers. Your primary responsibilities will include handling inbound and outbound calls, assisting customers with inquiries, troubleshooting issues,...

  • Proxy Call Center Representative

    1 month ago

    York, United States Equiniti Full time

    Proxy Call Center Representative Location: Remote (US - New York, Maryland, Massachusetts, Alabama, South Carolina) Time Type: Full Time Posted On: 11 Days Ago Job Requisition ID: R13471 Compensation: $18.00 per hour Shift: M-F 4pm-11pm EST (alternating Saturdays 10am-6pm) Role Summary: A Proxy Call Center Representative will work remotely, is an extremely...

  • Call Center Representative

    2 months ago

    York, United States Luxury Bath Technologies Full time

    Job DescriptionJob DescriptionAppleby Systems is one of the fastest growing brands in the acrylic bath remodeling industry. In 2016, we celebrated our 25th anniversary in business and we are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable...

  • Call Center Representative

    6 days ago

    New Haven, United States Fair Haven Community Health Care Full time

    Fair Haven Community Health Care FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as...

  • Call Center Representative II

    5 days ago

    New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...