Customer Support Specialist

1 month ago


Paris, United States Ledger Full time

We're making the world of digital assets accessible and secure for everyone.Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here . Ledger is first and foremost a

customer-centric company . We build solutions for our customers and continually use their feedback to improve our products and keep growing. As part of the Customer Support team, you will be the

first point of contact between our customers and the Ledger team , providing quick and efficient technical support and ensuring customer satisfaction. The requests you will receive will be related to

Ledger products and services , and will require patience and compassion to meet customers wherever they are in their learning journey. Issues encountered will span our products and services, from transaction issues, connection troubleshooting, RMAs, and much more. Your mission

Ensure customer satisfaction & reply to day-to-day customer requests Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution Identify recurring support trends and product performance issues, providing timely feedback to our product team Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams Participate in external events around the world Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge What we're looking for

Previous experience in customer support or in a customer-facing role Must have a “Customer First”attitude Strong interest for cryptocurrencies and/or blockchain environments Outstanding written and verbal skills in English and French Ability to learn about hardware & software products and to analyse technical and/or factual data Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT Proficiency in Zendesk or Sprinklr (Customer Experience Management Platforms) is a plus What's in it for you?

Equity : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow Flexibility : A hybrid work policy Social : Frequent social events, snacks and drinks Medical : Comprehensive health insurance policy offering extensive medical, dental and vision care coverage Well-being : Personal development, coaching & fitness with our dedicated partners Vacation : Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days High tech:

Access to high performance office equipment and gadgets, including Apple products Transport : Ledger reimburses part of your preferred means of transportation Discounts : Employee discount on all our products We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

#J-18808-Ljbffr



  • Paris, Tennessee, United States Sheds 365 Sales, LLC Full time

    Company Overview:Sheds 365 Sales, LLC is seeking a dedicated full-time Customer Support Specialist who is enthusiastic about assisting customers and delivering exceptional service through effective communication and attentive listening skills.About Us:As a family-owned business, we have a long-standing commitment to fostering a positive work environment for...


  • Paris, Texas, United States Four Seasons Sales & Service Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Four Seasons Sales & Service. As a key member of our IT department, you will be responsible for providing timely and effective technical assistance to our employees and customers.Key ResponsibilitiesTechnical Support: Provide technical assistance to...


  • Paris, Arkansas, United States BrightSpeed Full time

    Position OverviewWe invite you to explore this opportunity with Brightspeed. As a Technical Support Specialist, you will be responsible for the installation, upkeep, and troubleshooting of advanced internet, video, and voice communication systems, along with the necessary wiring and equipment.This role also involves the maintenance and repair of external...


  • Paris, Kentucky, United States Healthcare Support Permanent Placement Full time

    Healthcare Support Permanent Placement is seeking a Surgical Technology Specialist for a rewarding opportunity.Position OverviewAs a vital member of the surgical team, the Surgical Technology Specialist plays a crucial role in ensuring the success of surgical procedures. This position requires a dedicated professional who is committed to maintaining the...


  • Paris, Tennessee, United States Sheds 365 Sales, LLC Full time

    Company Overview:Sheds 365 Sales, LLC is seeking a dedicated full-time Customer Support Associate who is enthusiastic about assisting clients and delivering exceptional service through effective communication and attentive listening skills.About Us:As a locally owned and operated family business, we pride ourselves on fostering a positive workplace culture....


  • Paris, Kentucky, United States Healthcare Support Permanent Placement Full time

    Healthcare Support Permanent Placement is currently in search of a Surgical Technologist Specialist. Job Overview: Specialty: Surgical TechnologistDiscipline: Allied Health ProfessionalEmployment Type: StaffWork Schedule: 40 hours per week, 8-hour shifts Key Responsibilities: Prepare and maintain surgical instruments, ensuring all equipment is sterilized and...


  • Paris, Tennessee, United States Domino's Franchise Full time

    Position OverviewThe primary duty of this role is to efficiently handle incoming calls as they are received. You will be responsible for greeting customers warmly upon their entry, ensuring they feel welcomed and valued, similar to how you would treat a guest in your own home. This level of personalized service should be consistently demonstrated in every...


  • Paris 02 Bourse, Île-de-France, United States LoanMax Title Loans Full time

    Position Overview:At LoanMax Title Loans, our Client Support Specialists play a crucial role in providing assistance to both prospective borrowers and existing clients. They address inquiries related to loan offerings, assess vehicle values, and oversee customer accounts and payment processes.Key Responsibilities:Engage in daily communication with clients...


  • South Paris, Maine, United States Maine Veterans Home Full time

    Position Overview Maine Veterans' Homes is a dedicated nonprofit organization committed to serving the veterans and families of Maine. Our mission is to be the preferred provider and employer while honoring our unique role as advocates for veterans, embodying the spirit of "Caring for Those Who Served." Each of our facilities has received accolades from the...


  • Paris, Kentucky, United States Holly McMillin Insurance Group Full time

    Position OverviewAt Holly McMillin Insurance Group, we are dedicated to fostering a welcoming and enjoyable atmosphere for both our staff and clients. Our goal is to deliver outstanding insurance solutions with a personalized approach, ensuring our clients feel secure and valued.We are looking for a personable and detail-oriented Part-Time Administrative...


  • Paris, Texas, United States Nutrien Full time

    About Nutrien Ag SolutionsNutrien Ag Solutions is a leading provider of crop inputs and services, dedicated to helping farmers achieve their full potential. As part of our mission to Feed the Future, we strive to deliver innovative solutions that drive growth and profitability for our customers.Our ValuesWe are guided by a set of core values that shape our...


  • Paris, Texas, United States Paris Regional Medical Center Full time

    Position Overview: The Certified Nurse Aide plays a crucial role in supporting patients with their daily living activities. This position involves delivering fundamental nursing assistance to patients who are not critically ill, while also ensuring a safe and hygienic environment under the guidance of the supervising Registered Nurse.Key...


  • Paris, Texas, United States Paris Regional Health Full time

    Position Overview: The Certified Nurse Aide plays a vital role in supporting patients with their daily living activities. This position involves delivering fundamental nursing care to patients who are not critically ill, while ensuring a safe and hygienic environment under the guidance of the supervising Registered Nurse.Key Responsibilities:Assist patients...


  • Paris, United States PMB SERVICES, Inc. Full time

    Job DescriptionJob DescriptionDescription:PMB Services, Inc. is looking for a full-time Customer Support Specialist who is passionate about helping others and providing superior customer service with effective communication and listening skills. PMB is a locally owned and operated family business established in 1984. With over 39 years in business, we are...


  • Paris, Texas, United States Coda Staffing Full time

    About Coda StaffingCoda Staffing is seeking a dedicated Logistics Packaging Specialist to become an integral part of our team. In this pivotal role, you will manage the logistics and distribution processes.Position: Logistics Packaging SpecialistCompany: Coda StaffingShift: 3rd (8:00PM-6:30AM)Key Responsibilities:Organize and dispatch productsReceive and log...


  • Paris, Kentucky, United States Stock Yards Bank and Trust Full time

    Job OverviewAs an Overdraft Management Specialist, you will engage in a variety of responsibilities centered around DDA collection tasks, including both non-ODP and ODP accounts. Your expertise in customer service and collections will be crucial as Stock Yards Bank & Trust fosters a professional atmosphere aimed at enhancing your skills and supporting your...


  • Paris, TX, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Pharmacist for a travel job in Paris, Texas. Start Date: ASAP ~ Shift: 12 hours ~ Employment Type: Travel HealthCare Support is actively seeking a Pharmacist for a 13-week contract located in Paris, Texas. Immediate enrollment in Health Insurance Dental Insurance Employee Assistance Program (EAP) ...


  • Paris, Texas, United States Dan Cummins Chevrolet Buick Full time

    Job OverviewWe are seeking a meticulous and dedicated Vehicle Cleaning Specialist who will ensure high-quality automotive cleaning services for our fleet. The Vehicle Cleaning Specialist will maintain vehicles to meet company standards, which may involve conducting thorough inspections, washing, buffing, and waxing exteriors, vacuuming, steaming, and...


  • Paris, Texas, United States Dan Cummins Chevrolet Buick Full time

    Job OverviewWe are seeking a meticulous and dedicated Vehicle Appearance Specialist who will ensure the highest standards of automotive cleaning services for our fleet. The Vehicle Appearance Specialist will be responsible for maintaining the cleanliness and aesthetic appeal of vehicles, which includes conducting thorough inspections, washing, buffing, and...


  • Paris, Texas, United States Sonic Automotive Full time

    Position Overview:The Automotive Lubrication Specialist plays a crucial role in ensuring vehicles receive proper lubrication services efficiently and effectively. This position requires collaboration with the Production Foreman to maintain high standards of service quality.Key Responsibilities:Conduct all lubrication services with precision.Perform...