Customer Support Specialist

2 weeks ago


Paris, Tennessee, United States Sheds 365 Sales, LLC Full time
Company Overview:
Sheds 365 Sales, LLC is seeking a dedicated full-time Customer Support Specialist who is enthusiastic about assisting customers and delivering exceptional service through effective communication and attentive listening skills.

About Us:
As a family-owned business, we have a long-standing commitment to fostering a positive work environment for our employees, ensuring comprehensive training and support.

Training and Development:
Our extensive training program allows you to qualify for performance-based pay increases as you meet specific benchmarks.

Team Environment:
You will be part of a committed team focused on building strong relationships with our customers and resolving their concerns. We appreciate your contributions and insights, and we believe that those who excel in relationship-building and problem-solving will thrive in our company.

Compensation and Benefits:
We offer competitive pay, potential monthly bonuses, and a comprehensive benefits package, including:
- Paid Time Off, Paid Vacation, and Paid Holidays after a designated period
- Major Medical, Dental, and Vision Insurance
- Eligibility for company-paid life insurance
- Additional options for Supplemental Life, Short-term, and Long-term Disability
- 401(k) Retirement Savings Plan with company matching

Job Type:
Full-time, 40 hours per week

Salary:
Competitive hourly pay based on skills and experience, plus monthly bonus potential.

Key Responsibilities:
- Maintain a positive and energetic attitude while assisting customers.
- Provide outstanding customer service and support.
- Meet established goals and performance benchmarks.
- Communicate effectively with customers via phone and other channels.
- Utilize customer relationship management software to manage inquiries and concerns.
- Document customer interactions clearly and accurately.
- Troubleshoot issues related to products and services.
- Resolve customer inquiries with minimal escalation.
- Perform additional duties as assigned.

Qualifications:
- High School diploma or GED required.
- Dependable and punctual for all scheduled shifts.
- Ability to thrive in a fast-paced environment.
- Strong relationship-building and communication skills.
- Excellent problem-solving and critical thinking abilities.
- Proficient in Microsoft Office and other relevant software.
- Ability to type at least 25 words per minute preferred.

Work Schedule:
- 8-hour shifts, Monday to Friday
- Day shifts only

Work Setting:
- Office environment

Compensation Structure:
- Hourly wage with potential bonuses.

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