Overdraft Management Specialist
2 weeks ago
As an Overdraft Management Specialist, you will engage in a variety of responsibilities centered around DDA collection tasks, including both non-ODP and ODP accounts. Your expertise in customer service and collections will be crucial as Stock Yards Bank & Trust fosters a professional atmosphere aimed at enhancing your skills and supporting your career advancement within the banking sector.
Key Responsibilities
- Conduct outbound communications for Opt In/Opt Out procedures
- Oversee, establish, and process payments for Repayment Plans
- Perform updates on Daily Reports
- Track overdrawn DDA accounts and provide closure recommendations
- Manage daily TMS entries
- Report charge-off accounts and payments to Early Warnings and Cash Pro
- Engage with overdrawn customers to facilitate resolutions
- Provide branch support and maintenance for Overdraft Access
- Utilize vendor software for customer correspondence and notifications
- Assist with Back Counter and Retail Operations support
Qualifications
The ideal candidate will possess the following qualifications:
- High School Diploma or GED Equivalent
- Minimum of 2 years of experience in Banking, Collections, and Bankruptcy
- Proficient in Microsoft Word and Excel
- Exemplary phone etiquette
- Ability to professionally manage challenging customer interactions
- Consistent follow-through on daily tasks
- Detail-oriented approach
- Exceptional Customer Service Skills
- Team-oriented mindset
- Professional appearance and demeanor
Employee Benefits
- 401(k) plan with company match up to 6%
- ESOP employer match
- Comprehensive medical insurance
- Dental and vision insurance
- Cancer and disease insurance
- Accident insurance
- Flexible Spending Accounts
- Health Savings Accounts
- Bank-paid Life and AD&D insurance
- Voluntary Life and AD&D insurance
- Bank-paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
Physical Demands
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position primarily involves sitting, with some walking and standing. All work is conducted indoors during regular business hours. The work environment typically has a moderate noise level. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and communicate verbally. There may be instances of standing for extended periods.
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