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Tech Support Analyst

4 months ago


Doral, United States Tripoint Search Full time

Location: Miami, FloridaType: Direct HireJob #674Salary: $80,000Tech Support Analyst (Level 2)

ORGANIZATION:

International Law Firm

LOCATION:

Miami, FL

COMPENSATION & BENEFITS:

Base salary up to $95K, Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more

KEY RESPONSIBILITIES:

Assess user issues and provide intermediate troubleshooting methodologyResolve user issues in a timely mannerProficient in Windows 10 OS and core application suitePossess PC troubleshooting skillsAble to diagnose issuesUnderstand Voice over IP (VOIP) telephone systemsDocument new findings, solutions and processesAdhere to use of call ticketing system for all incidents or requestsUnderstand and follow ticket ownership guidelines and system usageResearch information as related to IT through internal and external sourcesAble to setup and troubleshoot video and audio in conference roomsSet up presentation equipmentSupport the day-to-day Conference Center Technology operational needsProvide equipment to staffMaintain log of technical concerns addressed in systemIf there are outstanding technical issues, ensure appropriate, clear and concise follow-upTroubleshoot, identify, and research IT issues and interface with staff via telephone or in personREQUIREMENTS:

High School Diploma or equivalent5+ years experience in a professional services or law firm environmentKnowledge of Microsoft OfficeExcellent ability to follow procedures and processes to ensure we remain IT CompliantExcellent customer service skillsKnowledge of desktop computing environment and troubleshooting techniques of hardware and software issues

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