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Call Center Sales Manager

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Boca Raton, United States The Ladders Full time
Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry

We are looking for a talented Call Center Sales Manager to join our rapidly growing team.

Position Overview: The Sales Manager will play a pivotal role in driving the success of our inside sales team within a dynamic call center environment. This role demands a proactive and results-driven individual who possesses a proven track record in managing sales teams within similar settings. The Sales Manager will be responsible for overseeing and motivating a team of inside sales representatives fostering a high-performance culture, and achieving ambitious sales targets.

Key Responsibilities:
  1. Lead, manage, and mentor a team of inside sales representatives in a fast-paced call-center environment.
  2. Set clear sales targets, objectives, and performance metrics for the team and individuals.
  3. Develop and implement effective sales strategies, tactics, and action plans to achieve sales goals.
  4. Monitor and analyze sales performance data to identify trends, opportunities, and areas for improvement.
  5. Provide regular coaching, feedback, and training to enhance the team's sales skills and product knowledge.
  6. Recruit, onboard, and train new sales team members to ensure their seamless integration into the team.
  7. Collaborate with cross-functional teams, such as marketing and customer service, to align strategies and optimize customer experiences.
  8. Utilize CRM and other sales tools to track sales activities, leads, and customer interactions.
  9. Lead by example and actively engage in sales activities to demonstrate best practices.
  10. Handle escalated customer issues, ensuring timely and satisfactory resolutions.
  11. Conduct performance evaluations, one-on-one meetings, and regular team meetings to assess progress and address challenges.
  12. Perform other duties as assigned.
Qualifications and Experience:
  1. Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).
  2. Minimum of 5 years of experience in sales management within a call center or inside sales environment.
  3. Proven success in meeting and exceeding sales targets and KPIs.
  4. Strong leadership, communication, and interpersonal skills.
  5. Excellent analytical and problem-solving abilities to identify trends and formulate strategies.
  6. Proficiency in using Salesforce CRM software and sales management tools.
  7. Ability to inspire, motivate, and develop sales teams to achieve their full potential.
  8. Adaptability to a fast-paced and changing environment.
  9. Strong negotiation and decision-making skills.
Additional Information:
  1. This is a full-time position based in Boca Raton.
  2. May require some travel between our Boca and Miami offices.
  3. Competitive salary and performance-based incentives will be offered.
  4. A comprehensive benefits package, including health insurance and retirement plans, will be provided.
  5. We are committed to creating a diverse and inclusive workplace.

If you're an experienced sales leader who thrives in a high-energy environment and has a passion for driving sales success, we encourage you to apply for this exciting opportunity.

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.