Medical Call Center Manager
1 month ago
ENT and Allergy Associates of Florida has been serving the needs of our patients for 60 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge
This is an excellent opportunity for an individual looking for a full time, Monday-Friday, management position managing the patient scheduling and insurance verification department in Boca Raton. The ideal candidate will have prior management experience in a medical front office, call center or insurance verification department. You will be responsible for managing day-to-day departmental operations including scheduling for multiple providers, insurance verifications and updates, communication of financial responsibility to patients, working closely with practice locations staff and managers, workflow process improvements and analytical reporting.
Requirements:
- Three (3) years' work-related in insurance verification, front office, claims, billing, or call center, management
- Experience using Availity and Insurance Payor websites to obtain insurance benefits
- Excellent verbal and written communication skills
- Strong Analytical Skills
- Proficient computer skills and knowledge in Microsoft Office specifically Excel
- Bilingual (Spanish) a plus
- Excellent Customer Service Skills
- Ability to work independently with little or no supervision
- Ability to think independently, multi-task and motivate and lead a team of 20+ staff.
Responsibilities:
- Assure appropriate staffing to meet productivity goals
- Training and coaching staff
- Analyzing current workflows to assure utmost efficiencies
- Managing staff productivity, quality and effectiveness
- Assuring staff are following organizational policies and procedures
- Evaluate departmental performance and implement process improvements when needed
- Analytical reporting - Call center statistics, Insurance verifications
- Work closely with practice managers/staff to assure we are providing the best service possible
Physical Demands:
Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. The incumbent must also be capable of lifting up to 20 pounds. We will make reasonable accommodations for qualified individuals with disabilities if needed to perform the essential functions of the job.
Your type of career deserves only the best, such as competitive salaries, and an environment built on pride, integrity, quality, teamwork, and service.
This company is an equal-opportunity employer.
As of June 1st, 2011, we are a tobacco free workplace.
We perform full Criminal, Credit and Drug testing (to include nicotine and tobacco) background checks on all applicants being considered for positions.
If you are interested and meet all the requirements for this position, please apply to this posting.
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