Call Center Operations Manager

6 days ago

boca raton, United States Nation Safe Drivers Full time

Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart of Boca Raton's thriving business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits.


Description

The Operations Manager is responsible for managing first line Supervisors that are responsible for managing day to day operations of a team of representatives handling Customer Service event for stranded motorist. They insure that client/corporate service, quality, financial and metric goals are met. This includes a high focus on the efficiency of the events, as well as a commitment to excellent customer service. In addition, the Operations Manager will provide Leadership and management guidance for CSRs and the Leadership team, which will include training and development of the Supervisors. They will coach and mentor, conduct team meetings and supervise multiple teams for a multitude of clients.

Schedule: 1:30pm-10:30pm Sun-Thurs


Qualifications:

1. At least 1-2 years of Operations Management experience in a call center and 3 years in supervising employees in a Customer Service Call Center

2. Experience managing 125-200 personnel with varying metric goals, such as Quality, Customer Satisfaction, Average Handle Time, Schedule Adherence, Service Level Goals, GM%, etc.

3. Self-motivated and must excel in a minimally managed, high profile position

4. Basic knowledge of call center fundamentals Erlang-C calculation and staffing/forecasting optimization

5. Able to handle/coordinate scheduling strategies with operations

6. Strong problem solving, research and decision making skills

7. Strong, interpersonal, communication and analytical skills

8. Experience with Microsoft Excel and Call Center tools such as Avaya, CMS, Business Advocate, and Teleopti

9. Organizational and Time-Management Skills

10. Professional Demeanor

11. Able to learn in a high pace environment on a shortened learning curve


What NSD can provide:

  • Excellent Benefits: Health, Dental, Life, Vision and Disability Options as well as Paid Vacation Days, Sick Days, Holidays and PTO. Pet Insurance too
  • Competitive compensation and a family-friendly work schedule
  • Excellent Corporate Culture: Social Events, Recognition Luncheons, Family Days, and Holiday Celebrations
  • Long-standing reputation for promoting from within -- great opportunity for a promising career path
  • ESOP - Employee Stock Ownership Plan


**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Call Center Operations Manager

    5 days ago

    Boca Raton, Florida, United States Nation Safe Drivers Full time

    Job SummaryNation Safe Drivers is seeking an experienced Operations Manager to lead our Customer Service team. As a key member of our leadership team, you will be responsible for managing first-line supervisors and ensuring that client and corporate service, quality, financial, and metric goals are met.Key ResponsibilitiesManage first-line supervisors...

  • Call Center Operations Manager

    14 hours ago

    Boca Raton, Florida, United States Nation Safe Drivers Full time

    Job SummaryNation Safe Drivers is seeking a highly skilled and experienced Customer Service Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing first-line supervisors who oversee the day-to-day operations of our customer service team. Your primary focus will be on ensuring that our clients receive...

  • Call Center Operations Manager

    5 days ago

    boca raton, United States Nation Safe Drivers Full time

    Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart...

  • Call Center Operations Manager

    6 days ago

    Boca Raton, United States Nation Safe Drivers Full time

    Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart...

  • Call Center Operations Manager

    5 days ago

    Boca Raton, United States Nation Safe Drivers Full time

    Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart...

  • Call Center Manager

    2 days ago

    Boca Raton, Florida, United States FlexShopper Full time

    Job DescriptionJob Title: Customer Service Representative LeadCompany: FlexShopperJob Type: Full-timeLocation: Onsite at the Boca Raton officeJob Summary:We are seeking a highly skilled Customer Service Representative Lead to join our team at FlexShopper. As a Customer Service Representative Lead, you will be responsible for handling escalated customer...

  • Call Center Manager

    3 months ago

    Boca Raton, United States NATIONAL FLOORS DIRECT INC Full time

    Job DescriptionJob DescriptionOverview:National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment...

  • Call Center Manager

    3 months ago

    Boca Raton, United States NATIONAL FLOORS DIRECT INC Full time

    Job DescriptionJob DescriptionOverview:National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment...

  • Medical Call Center Manager

    1 month ago

    Boca Raton, United States ENT and Allergy Associates of Florida Full time

    Job DescriptionJob DescriptionENT and Allergy Associates of Florida has been serving the needs of our patients for 60 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edgeThis is an excellent opportunity for an individual looking for a full time, Monday-Friday, management position managing...

  • Manager, Technical Support

    3 weeks ago

    Boca Raton, United States Michael Aaron Staffing, LLC Full time

    We will have rolling interviews over the next few weeks. Please apply or send resumes direct to Spencer Skinner, sskinner@MAstaffing.com for more information.The Technical Support Contact Center Manager is responsible for overseeing and managing the daily operations of our contact center. This team provides inbound support, specifically technical resolutions...

  • Manager, Technical Support

    3 weeks ago

    Boca Raton, United States Michael Aaron Staffing, LLC Full time

    We will have rolling interviews over the next few weeks. Please apply or send resumes direct to Spencer Skinner, sskinner@MAstaffing.com for more information.The Technical Support Contact Center Manager is responsible for overseeing and managing the daily operations of our contact center. This team provides inbound support, specifically technical resolutions...

  • Center Operations Manager

    2 weeks ago

    Boca Raton, Florida, United States Huntington Learning Center of Boca Raton Full time

    Huntington Learning Center of Boca Raton is seeking a dedicated and driven individual to join our team as an Assistant Director. We are committed to providing exceptional educational support to students, and we believe that our success stems from the passion and expertise of our staff. As a leader in the tutoring and test preparation industry, Huntington...

  • Call Center Representative

    3 months ago

    Boca Raton, United States NATIONAL FLOORS DIRECT INC Full time

    Job DescriptionJob DescriptionNational Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the...

  • Call Center Representative

    3 months ago

    Boca Raton, United States American Behavioral Research Instit Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities Job SummaryWe are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure...

  • Call Center Agent

    2 weeks ago

    Boca Raton, United States ARW Home Full time $16

    Job DescriptionJob DescriptionARW Home is looking for highly motivated Call Center Agents to join our team in Boca Raton, FL. We have openings in Sales, Retention, and Billing.Responsibilities include:Explain ARW's Home Warranty to potential new customers and close the sale.Upsell current customer to see the value in addition products ARW has to...

  • Call Center Agent

    7 days ago

    Boca Raton, Florida, United States NSD NEWCO Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. As a key member of our Dispatch/Roadside department, you will play a critical role in providing exceptional customer service and ensuring timely assistance to our clients.Key ResponsibilitiesDispatch roadside...

  • Customer Service Specialist/Call Center Lead

    1 week ago

    Boca Raton, United States FlexShopper Full time

    This position requires to be onsite at the Boca Raton office 5 days a week and flexibility to work nights, weekends and holidays. A growing innovative FinTech, eCommerce company, that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace and LTO payment method. It also provides LTO technology...

  • Customer Service Specialist/Call Center Lead

    2 weeks ago

    Boca Raton, United States FlexShopper Full time

    This position requires to be onsite at the Boca Raton office 5 days a week and flexibility to work nights, weekends and holidays.A growing innovative FinTech, eCommerce company, that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace and LTO payment method. It also provides LTO technology platforms...

  • Customer Service Specialist/Call Center Lead

    1 week ago

    Boca Raton, United States FlexShopper Full time

    This position requires to be onsite at the Boca Raton office 5 days a week and flexibility to work nights, weekends and holidays.A growing innovative FinTech, eCommerce company, that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace and LTO payment method. It also provides LTO technology platforms...

  • Solar Appointment Setter

    2 months ago

    Boca Raton, United States Forever solar panels Full time

    Job DescriptionJob DescriptionWe're seeking a highly motivated and results-driven Call Center Agent to join our team! As a Solar Appointment Setter, you'll play a crucial role in connecting homeowners with our solar energy solutions. Your exceptional cold calling skills and passion for renewable energy will help drive business growth and contribute...