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Senior Customer Account Specialist

3 months ago

Westminster, United States Krayden Full time

About Us:

Krayden Inc. is a leading, technical distributor that partners with the industry’s premier suppliers to deliver engineered solutions, customized support, and best in class responsiveness to our customers.

  • Products that perform: We supply specialty engineered solutions from premier suppliers, that enable our customers to push the envelope of innovation.
  • Knowledge that serves: We provide technical knowledge & best-in class customized support to engineers & buyers of CM’s/OEM’s.
  • Service that delivers: We have created a global distribution network to assist customers deliver on their desired outcomes.

About You:

We are seeking two experienced Senior Customer Account Specialists who have a proven record of building and maintaining customer relationships. The Senior Customer Account Specialist relies on experience and judgment to productively serve the customer and be a cross-functional business partner to Sales, Inventory, and Accounting teams.

This position requires being onsite Mon - Fri at our Westminster, CO office.

Responsibilities & Requirements:

  • Enter and maintain orders and quotes for our Reseller Accounts
  • Respond to Customer Service calls and emails.
  • Answers customer inquiries.
  • Enters sample requests.
  • Checks status of items on backorder through the system.
  • Contacts customers with status of backorders.
  • Processes MSDS, literature and other customer requests.
  • Oversee and updates special pricing in system.
  • Enters and track all repair and rental orders.
  • Expedite orders as requested.
  • Enters new customer data in the computer system.
  • Works with other departments to assist in generating the best customer experience.
  • Deliver exceptional customer service to the customers by responding to each request in a timely and courteous manner.
  • Assume responsibility for establishing and maintaining professional business.
  • Present a positive image of Krayden, Inc. by maintaining procedures.
  • Performs other duties as assigned related to Customer Service.
  • Perform duties to AS/ISO procedures and regulation standards/specifications.

Qualifications:

  • 3+ years of Customer Service experience with high call and email volume; Distribution or Manufacturing experience a plus.
  • Previous experience as a Lead or Supervisor.
  • Strong PC and computer software experience including Microsoft Office Suite, ERP, and CRM.
  • Excellent communication skills (verbal and written).
  • Exceptional listening and probing skills.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Bilingual (Spanish/English) is a nice to have.

Benefits:

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), HRAs, 401(K) Retirement Plan, tuition reimbursement & much more. Krayden Inc. is an Equal Opportunity Employer.

**This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing, and job responsibilities are subject to change in response to legitimate business needs or practices.