Customer Retention Specialist

1 month ago

Westminster, United States Russell Tobin Full time

Russell Tobin + Associates is currently seeking a Customer Retention Specialist to work for one of our top tech clients ensuring high levels of customer retention and satisfaction Are you driven by customer satisfaction? Apply today for consideration

Job Title: Customer Retention Specialist

Pay: $22.00-$24.75/hour | Based on Experience

Duration: 6-Months | Contract to Hire

Schedule: Monday Friday | 40hrs/week

Location: HYBRID - WESTMINISTER, CO (3 DAYS ONSITE)

Key Responsibilities:

  • Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
  • Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
  • Resolve customer needs independently and effectively.
  • Communicate with customers, internal teams, and senior management to deliver exceptional service.
  • Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
  • Maintain detailed records of customer interactions and activities in Salesforce.
  • Analyze data to identify trends and opportunities for improving retention and reducing churn.
  • Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
  • Identify, create, and deliver content to support customer adoption and engagement needs.
  • Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.

Skills:

  • 5+ years of practical experience in sales, customer retention and customer service.
  • Bachelor's Degree
  • Salesforce experience.
  • Bilingual English/Spanish preferred.
  • Strong customer-centric and growth mindset.
  • Excellent active listening and empathy to understand customer perspectives.
  • Strong analytical skills and a solution-oriented approach.
  • Proficiency in using Salesforce for documenting and managing customer interactions.
  • Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
  • Strong ability to collaborate with stakeholders and customers at various skill levels.
  • Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

  • Customer Retention Specialist

    1 month ago

    Westminster, United States Russell Tobin Full time

    Russell Tobin + Associates is currently seeking a Customer Retention Specialist to work for one of our top tech clients ensuring high levels of customer retention and satisfaction! Are you driven by customer satisfaction? Apply today for consideration!Job Title: Customer Retention SpecialistPay: $22.00-$24.75/hour | Based on ExperienceDuration: 6-Months |...

  • Customer Retention Specialist

    2 months ago

    Westminster, United States Russell Tobin Full time

    Russell Tobin + Associates is currently seeking a Customer Retention Specialist to work for one of our top tech clients ensuring high levels of customer retention and satisfaction! Are you driven by customer satisfaction? Apply today for consideration!Job Title: Customer Retention SpecialistPay: $22.00-$24.75/hour | Based on ExperienceDuration: 6-Months |...

  • Customer Specialist

    5 days ago

    Westminster, CO, United States Nesco Resource Full time

    Position Title: Digital Retention SpecialistLocation: Must be located within 1 hour from the Westminster office.Office Attendance: Must report to the office at least 3 days a week but can work remotely otherwise.Language: Spanish speaker.Role Overview:The Digital Retention Specialist at SketchUp is responsible for ensuring high levels of customer retention...

  • Customer Account Specialist

    4 weeks ago

    Westminster, United States Ultimate Staffing Full time

    We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and A Account Specialist, Customer Experience, Business Operations, Specialist, Customer Service, Retail, Staffing

  • Customer Account Specialist

    1 month ago

    Westminster, United States VanderHouwen Full time

    Snapshot:Contract for 12 months$18 an hourOn sight in Westminster, COCustomer Account SpecialistOur client is seeking a Customer Account Specialist to support their global business divisions in managing and maintaining customer data. As an essential part of the order-to-cash cycle, this role collaborates with cross-functional teams, ensuring data accuracy...

  • Customer Account Specialist

    2 months ago

    Westminster, United States VanderHouwen Full time

    Snapshot:Contract for 12 months$18 an hourOn sight in Westminster, COCustomer Account SpecialistOur client is seeking a Customer Account Specialist to support their global business divisions in managing and maintaining customer data. As an essential part of the order-to-cash cycle, this role collaborates with cross-functional teams, ensuring data accuracy...

  • Customer Account Specialist

    4 weeks ago

    westminster, United States VanderHouwen Full time

    Snapshot:Contract for 12 months$18 an hourOn sight in Westminster, COCustomer Account SpecialistOur client is seeking a Customer Account Specialist to support their global business divisions in managing and maintaining customer data. As an essential part of the order-to-cash cycle, this role collaborates with cross-functional teams, ensuring data accuracy...

  • Customer Account Specialist

    2 months ago

    Westminster, United States VanderHouwen Full time

    Snapshot: Contract for 12 months $18 an hour On sight in Westminster, CO Customer Account Specialist Our client is seeking a Customer Account Specialist to support their global business divisions in managing and maintaining customer data. As an essential part of the order-to-cash cycle, this role collaborates with cross-functional teams, ensuring data...

  • Customer Account Specialist

    4 weeks ago

    Westminster, Colorado, United States VanderHouwen Full time

    Job Title: Customer Account SpecialistAt VanderHouwen, we are seeking a highly skilled Customer Account Specialist to join our team. As a key member of our global business divisions, you will play a crucial role in managing and maintaining customer data, ensuring data accuracy, and contributing to seamless business operations.Responsibilities:Create, manage,...

  • Customer Specialist- Orchard Town Center-Westminster

    1 month ago

    Westminster, United States KnitWell Group Full time

    As a Customer Specialist, you provide customers with exceptional shopping experiences. You can empower self-expression by creating authentic connections with customers and helping them discover products they love. Together with the store team, you wi Customer Specialist, Specialist, Tow, Customer, Retail, Support

  • Fitness Mobility Specialist

    3 weeks ago

    Westminster, Colorado, United States StretchLab - Walnut Creek Full time

    Job DescriptionAt StretchLab Walnut Creek, we're seeking a passionate and skilled individual to join our team as a Fitness Mobility Specialist. As a key member of our staff, you'll play a vital role in helping clients achieve their flexibility and mobility goals through our unique one-on-one assisted stretching program.As a Fitness Mobility Specialist,...

  • Senior Customer Success Manager, Enterprise Solutions

    3 weeks ago

    Westminster, Colorado, United States Viewpoint Full time

    The Senior Customer Success Manager, Enterprise Solutions, will focus on empowering the success of their assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction.At Viewpoint, we believe that our customers are the backbone of our business, and we are committed to...

  • Customer Account Specialist

    4 weeks ago

    westminster, United States Ledgent Full time

    Job Overview:We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and Accounting. The ideal candidate will have a proven track record in customer service and...

  • Customer Onboarding Specialist

    3 weeks ago

    Westminster, Colorado, United States Trimble Full time

    About the RoleWe are seeking a highly skilled Customer Onboarding Specialist to join our team at Trimble. As a key member of our Construction Enterprise Solutions sector, you will play a crucial role in ensuring a seamless transition for our customers as they adopt our Trimble Construction One (TC1) platform.Your primary responsibility will be to execute...

  • Customer Account Specialist

    1 month ago

    Westminster, United States Ledgent Full time

    Job Overview:We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and Accounting. The ideal candidate will have a proven track record in customer service and...

  • Customer Account Specialist

    4 weeks ago

    Westminster, United States Ledgent Full time

    Job Overview: We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and Accounting. The ideal candidate will have a proven track record in customer service and...

  • Customer Account Specialist

    1 month ago

    Westminster, United States Ledgent Full time

    Job Overview:We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and Accounting. The ideal candidate will have a proven track record in customer service and...

  • Customer Account Specialist

    7 days ago

    Westminster, United States Ledgent Full time

    Job Overview: We are looking for an experienced and dedicated Customer Account Specialist to join our team. This role focuses on building and nurturing strong customer relationships while collaborating with cross-functional teams, including Sales, Inventory, and Accounting. The ideal candidate will have a proven track record in customer service and...

  • Sales and Customer Experience Specialist

    4 weeks ago

    Westminster, California, United States OneMain Financial Full time

    Job SummaryAbout the RoleAt OneMain Financial, we're committed to empowering customers by providing access to responsible credit and financial solutions. As a Consumer Loan Sales Specialist, you'll play a vital role in helping customers achieve their financial goals by delivering exceptional customer service and sales expertise.Key ResponsibilitiesDevelop...

  • Customer Onboarding Specialist

    3 weeks ago

    Westminster, Colorado, United States Trimble Full time

    About the RoleWe are seeking an innovative Customer Onboarding Specialist to mature our Customer Onboarding practice and ensure our customers begin their journey with a great experience.As a key member of the Customer Success team, you will play a crucial role in the initial stages of our customers' post-sale journey, ensuring a seamless transition and...