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Application Support Specialist I or II

1 month ago

Schaumburg, United States Zurich North America Full time

** Application Support Specialist I or II** 83134 Zurich is currently hiring an Application Support Specialist to join their Application Support Center team. The successful candidate will provide support services to internal customers related to an application/set of applications covering a range of responsibilities focusing on repetitive activities, following instructions and incident resolution. Is eligible to grow through project driven work as well as market and product expertise that needs to be built up to meet the number and variety of customer portfolios. Zurich is currently open to hiring talent in Schaumburg, IL. Applicant Support Specialist are responsible for a variety of tasks: *

Performs standardized operational tasks to ensure that the service levels and performance are met. Takes action where necessary to address or escalate performance or operational issues. *

Reports service performance to line management and provides feedback on execution of standardized operational tasks to business. *

Complies with IT service management governance, standards and polices. *

Provides input for service level performance reports to the business generating improvement actions where necessary. *

Supports the end-user satisfaction process and service improvement programs. *

Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues. *

Supports business in disaster recovery testing. **The role will be filled at the Application Support Specialist I or Application Support Specialist II level. The hiring manager will determine the appropriate level based upon the selected applicants experience and skill set relative to the qualifications listed for this position.** Basic Qualifications: Application Support Specialist I *

High School Diploma or Equivalent and 3 or more years of experience in the Application Support area OR *

Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Application Support area OR Application Support Specialist II *

High School Diploma or Equivalent and 5 or more years of experience in the Application Support area OR *

Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Application Support area Preferred Qualifications: *

Insurance Industry Experience *

Customer support experience *

Strong technical and analytical skills *

Strong verbal and written communication *

Ability to work in fast paced work environment and multitask As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. A future with Zurich Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click to learn more. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. Location(s): AM - Schaumburg Remote Working: No Schedule: Full Time Linkedin Recruiter Tag: #LI-MM1

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