Customer Service Representative

3 weeks ago

Holland, United States Pro Mach Full time

** Customer Service Representative**

**Job Category****:** Service **Requisition Number****:** CUSTO04640 Showing 1 location **Job Details**

**Description**

Fogg is a world leader in the design and manufacture of gravity, rotary filling, rinsing, capping and enclosure systems for free-flowing liquids. Fogg will engineer your system specifically to meet your production requirements with contoured stainless steel filler bowls from 2-12 ft diameter, 1-120 filling valves, fill 10-1000 bpm, integrated rinser and/or capping systems, machine guarding with HEPA filtration. They endeavor to combine skilled craftsmen with innovative management to offer their customers a quality team known for outstanding machinery and service worldwide. Fogg is a product brand of ProMach, a global leader in packaging line solutions. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit and for more information on ProMach Careers, visit .

**JOB DESCRIPTION:**

Fogg Filler is seeking a talented Customer Service Representative for their Holland, MI location to manage multiple product-focused service projects with specific responsibilities for the planning, organization, scheduling and implementation of field service installations of Fogg products worldwide. Focus is to provide great service which will enhance equipment sales, both new and after-market. Responsibilities include:

* Coordinate and dispatch, in a timely manner, products and/or services necessary to install, repair or replace Fogg equipment worldwide at customer locations. Including new, remanufactured, existing machinery, and/or warranty work.

* Responsibility to stay customer-focused providing complete and total customer satisfaction.

* Maintain Fogg service calendar to monitor service contracts and arrange service trips for these jobs using the resources available while keeping all departments in the factory productive.

* Must be available to take after hours on-call responsibilities. Currently 1 week per month of 24-7 on-call service availability, this could be subject to change depending on work flow and on-call policy. Must be able to work weekends and/or holidays, if an emergency occurs.

* Travel and provide start up assistance for new installations, as required. Valid Passport will be required.

* Prepare documentation and work orders for parts to be fabricated by the factory. Including follow up to insure any additional parts are shipped to the customer.

* Document parts used on service trips for inventory and billing purposes, and all service and warranty requests, including travel, and man hours per job. Time, mileage, and expenses must also be documented to insure complete customer billings.

* Debrief Service Manager / Director of Sales & Market immediately after service trip discussing information pertinent to general sales activities and new sales opportunities. For example, new packaging lines being added, competitive equipment and activities, and market trends.

* Work with Engineering to design specialty items necessary to complete an order. This may involve systems, and/or parts necessary to interconnect Fogg equipment with existing customer equipment.

* Prepare estimates and documentation materials for classroom/formal training as required.

**JOB REQUIREMENTS:**

* Ability to handle mechanical multi-task problems that may be encountered on service trips.

* High School diploma, and 5 years manufacturing experience. Skills must include welding, parts fabrication, installation of machinery, and conveyor work.

* Working knowledge of plumbing and electrical components and ability to follow machine installation to conclusion.

* Travel required a minimum of 15% of the work year.

* Able to lift a maximum of 50 pounds and be in good physical condition.

* Must possess excellent verbal and written communication skills.

* Must have knowledge of CAD. Must have PC/Computer skills, which include knowledge of word processing and spreadsheet applications.

**BENEFITS:**

Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Customer Service Representative

    1 week ago

    Holland, United States Indiana Packers Corporation Full time

    **Quincy Street Inc** **Customer Service Representative**: **Job Description**: The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio...

  • Customer Service Representative

    1 month ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    3 weeks ago

    Holland, United States The Stow Company Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01245 Showing 1 location **Job Details** **Description** **About The Stow Company** Headquartered in Holland, Michigan and established over 35 years ago, The Stow Company manufactures a complete range of closet and home organization solutions. The...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Carelinc Full time

    **Description** **Who We Are**: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our...

  • Customer Service Representative

    2 days ago

    Holland, United States Carelinc Full time

    **Description** **Who We Are**: CareLinc Medical Equipment is an industry leading supplier of medical equipment in the region. We have 700+ employees spread over 5 states, and our growth is not slowing down! Through years of growth and development, CareLinc has added vital services and dedicated support teams to help our customers to the best of our...

  • Customer Service Representative

    1 week ago

    Holland, United States ProMach Full time

    Build Your Career as a Customer Service Representative in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. ...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Indiana Packers Full time

    Quincy Street IncCustomer Service Representative: Job Description The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers....

  • Customer Service Representative

    1 month ago

    Holland, United States Indiana Packers Corporation Full time

    Job DescriptionJob DescriptionQuincy Street IncCustomer Service Representative:Job DescriptionThe Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Indiana Packers Corporation Full time

    Job DescriptionJob DescriptionQuincy Street IncCustomer Service Representative:Job DescriptionThe Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our...

  • Customer Service Representative

    1 week ago

    Holland, Michigan, United States Indiana Packers Corporation Full time

    Job DescriptionJob DescriptionQuincy Street IncCustomer Service Representative:Job DescriptionThe Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our...

  • Customer Service Representative

    2 weeks ago

    Holland, United States Indiana Packers Full time

    Quincy Street IncCustomer Service Representative: Job Description The Customer Service Rep is to help support our customer base in a growing and dynamic market, by continuously meeting the needs of our customers, providing expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers....

  • Customer Service Representative

    3 days ago

    South Holland, United States Falcon Papers and plastics Full time

    We are looking for Customer Service Representatives who are eager to learn the supply chain/ logistics business and deliver unparalleled customer service for a strong organization that is in a tremendous growth mode. Logistics Customer Service Rep will earn $16-$18/hour. depending on experience. Full time job on 1st shift. Logistics Customer Service...

  • Customer Service Representative

    7 days ago

    Holland, United States Tommy Car Wash Systems Full time

    **Customer Support Representative**: Tommy's is looking for a Customer Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and electrical troubleshooting of car wash equipment. The team is quickly growing as we add more washes across the nation to support. This role is crucial...

  • Customer Service Representative

    3 weeks ago

    Holland, United States Macatawa Bank Full time

    ** Customer Service Representative - Float** **Job Category****:** Branch Banking **Requisition Number****:** CUSTO001903 Showing 1 location **Job Details** **Description** The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer...

  • Customer Service Representative

    4 weeks ago

    Holland, United States Macatawa Bank Full time

    ** Customer Service Representative - Float** **Job Category****:** Branch Banking **Requisition Number****:** CUSTO001903 Showing 1 location **Job Details** **Description** The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer...

  • Customer Service Representative

    2 weeks ago

    Holland, United States Tommy Car Wash Systems Full time

    Customer Support Representative Tommy's is looking for a Customer Support Representative to join our Equipment Support team. This individual will support our franchise partners with on-call mechanical and electrical troubleshooting of car wash equipment. The team is quickly growing as we add more washes across the nation to support. This role is crucial to...

  • Customer Service Representative,

    4 weeks ago

    Holland, United States Snyder Recycled Auto and Truck Parts Full time

    Job Description Summary: Snyder's Recycled Auto and Truck Parts is seeking a Bilingual Customer Service Representative. Key Responsibilities: - Team Support and Collaboration: - Assist in the daily operations of the customer service team. - Support Sales, Delivery and Production Departments. - Coordinate shifts to maintain adequate service coverage. -...

  • Bilingual Customer Service Representative

    4 weeks ago

    Holland, United States Consumers Credit Union Full time

    DescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional in-person service to enhance member relationships and exceed member expectations. Our ideal candidate is bilingual,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Holland, United States Consumers Credit Union Full time

    DescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional in-person service to enhance member relationships and exceed member expectations. Our ideal candidate is bilingual,...

  • Bilingual Customer Service Representative

    3 weeks ago

    Holland, United States Consumers Credit Union Full time

    DescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional in-person service to enhance member relationships and exceed member expectations. Our ideal candidate is bilingual,...