Customer Support Representative, North America West

2 months ago

Oakland, United States Circle International Bermuda Limited. Full time

**Customer Support Representative, North America West**

at Circle Oakland - will also consider remote in US Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 40 billion in circulation and supported over $1.3 trillion in transactions in the past year. Circles payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Circles SeedInvest service brings internet-native fundraising and capital formation to startups and growth companies. Combined, Circles suite of services helps companies to participate in a more open, global and inclusive financial system.

**What youll be part of:**

With the mission To raise global economic prosperity through the frictionless exchange of financial value, Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.

**What youll be responsible for:**

Youll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. Youll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.

**What you'll work on:**

* Engage with customers to resolve issues that come through as support tickets to our team

* Craft well written, tailored communications to help customers resolve their issues

* Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems

* Serve as a trusted advisor with an open, caring and approachable style of working

* Manage multiple competing priorities to achieve results for every customer

* Proactively identify opportunities to develop solutions that help the team achieve our goals

**You will aspire to our four core values:**

* **Multistakeholder -** you have dedication and commitment to our customers, shareholders, employees and families and local communities.

* **Mindful -** you seek to be respectful, an active listener and to pay attention to detail.

* **Driven by Excellence -** you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.

* **High Integrity -** you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.

**What you'll bring to Circle:**

* 2+ years of prior experience working in a fast paced global support team

* Have a talent for writing and a skill for communicating complex problems clearly

* You care deeply about the customer experience and strive to refine your skills everyday

* Youre a highly motivated and caring person who has a passion for learning

* A core principle of yours is sharing knowledge and helping people do their very best work

* You enjoy the challenge of solving open-ended problems in a timely manner

* Have a working knowledge of systems such as Zendesk and HubSpot

* Familiarity with financial services or payments businesses preferred

* Experience providing Live Chat Support and/or Social Media Support preferred

* Experience with data analytics tools for troubleshooting problems preferred

* Multilingual skills preferred, especially Mandarin or Cantonese

* Proficiency in Google Suite, Slack and Apple MacOS preferred.

We are an **equal opportunity employer** and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an **equal opportunity employer** and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Associate Technical Director

    3 weeks ago

    Oakland, United States COWI Full time

    Associate Technical DirectorOaklandRegular, full-timeHybridDo you want to join one of the leading consulting companies, creating value for customers, people, and societies worldwide? Can you be a major Seller-Doer for the Company - positioning COWI as technical experts and leaders in the industry? And are you a demonstrated and recognized technical leader in...

  • Associate Technical Director

    2 months ago

    Oakland, CA, United States COWI Full time

    Associate Technical DirectorOaklandRegular, full-timeHybridDo you want to join one of the leading consulting companies, creating value for customers, people, and societies worldwide? Can you be a major Seller-Doer for the Company - positioning COWI as technical experts and leaders in the industry? And are you a demonstrated and recognized technical leader in...

  • Customer Service Representative

    3 weeks ago

    Oakland, United States Gypsum Management and Supply Full time

    Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide. Westside Building Material is a family-owned business started by Beulah and Evan Peckham in 1935 to...

  • Customer Service Representative I

    3 months ago

    Oakland, United States Transdev Full time

    Customer Service Representative I Oakland , California **Overview** Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and...

  • Executive Chef

    5 days ago

    Oakland, California, United States Compass Group, North America Full time

    About the RoleMorrison Healthcare, a leading national food and nutrition services company, is seeking an experienced Executive Chef to oversee all culinary functions for a dining account. As a key member of the Compass Group, North America team, you will be responsible for managing and leading a team of associates, ensuring safety and sanitation, and driving...

  • Wastewater Systems Engineer

    12 hours ago

    Oakland, California, United States ENGIE North America Inc. Full time

    About the RoleWe are seeking a highly skilled Wastewater Systems Engineer to join our team at ENGIE North America Inc. As a key member of our engineering team, you will play a critical role in the development and implementation of innovative wastewater treatment solutions for large-scale public sector projects.Key ResponsibilitiesSupport the development and...

  • Executive Chef

    5 days ago

    Oakland, California, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef to join our team at Compass Group, North America. As a Senior Culinary Leader, you will be responsible for developing and implementing innovative culinary solutions to meet the needs of our customers and clients.Key ResponsibilitiesDevelop and implement culinary solutions to meet...

  • Senior Energy Engineer

    2 days ago

    Oakland, California, United States ENGIE North America Inc. Full time

    About the RoleThe Senior Energy Engineer will play a key role in supporting the development and installation of energy conservation measures and renewable energy projects with large-scale public sector customers. This position requires a strong understanding of energy efficiency and renewable energy technologies, as well as excellent project management and...

  • Sales Support Representative

    3 months ago

    Oakland, California, United States Aston Carter Full time

    Description: • Prepare campaign documents including but not limited to Space and Production contracts, posting instructions for both printed and digital creative assignments, commission coversheets, and billing action forms• Support Account Executives with CRM, Sales Force administration with items such as account set up, hold management and preparing...

  • Client Relationship Manager

    2 weeks ago

    Oakland, California, United States Hilti North America Full time

    Job Reference: WDClient Relationship ManagerRole OverviewAs a Client Relationship Manager, you will be the primary point of contact for our clients, embodying our mission to enhance the construction industry by being their trusted partner in productivity, safety, and sustainability. You will oversee a portfolio of client accounts, allowing you the...

  • Customer Service Representative

    2 weeks ago

    Oakland, California, United States UC San Diego Full time

    Position Overview:As a vital member of our Care Navigation Hub, the Customer Service Representative plays a crucial role in ensuring a seamless experience for our patients. This position involves a variety of responsibilities centered around delivering exceptional customer service and support within a fast-paced healthcare environment.Key Responsibilities:1....

  • Patient Care Specialist

    2 days ago

    Oakland, California, United States Fresenius Medical Care North America Full time

    Job SummaryFresenius Medical Care North America is seeking a skilled Patient Care Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support to individuals undergoing dialysis treatment.Key ResponsibilitiesProvide Patient Care: Assist patients with dialysis treatment,...

  • Customer Service Representative

    3 months ago

    Oakland, United States Noble Direct Full time

    The consumer comes first within the hospitality industry and that is no exception at our company. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • General Utility 2nd Shift

    4 weeks ago

    Oakland, United States Ajinomoto Foods North America Full time

    Position Summary This entry-level position involves the inspection of pre-cooked or post-cooked food products entering or exiting the cooker, monitoring frozen products in the pack-off area, and stacking finished product cases onto specified pallets. Position Essential Duties and Responsibilities Employee Physical Responsibilities: Manual ly assemble and/or...

  • Customer Service Representative

    4 weeks ago

    Oakland, United States NGM Marketing Full time

    Job DescriptionJob DescriptionNext Generation Marketing is seeking someone a bright and motivated candidate to add value to our retail marketing and customer service teams! We have a robust history of driving successful marketing and promotions strategies that have always taken our client’s footprint to the next level. The primary purpose of the Customer...

  • Customer Service Representative

    2 weeks ago

    Oakland, United States NGM Marketing Full time $40,000 - $50,000

    Job DescriptionJob DescriptionNext Generation Marketing is seeking someone a bright and motivated candidate to add value to our retail marketing and customer service teams! We have a robust history of driving successful marketing and promotions strategies that have always taken our client’s footprint to the next level. The primary purpose of the Customer...

  • Customer Service Representative

    1 week ago

    Oakland, United States NGM Marketing Full time $40,000 - $50,000

    Job DescriptionJob DescriptionNext Generation Marketing is seeking someone a bright and motivated candidate to add value to our retail marketing and customer service teams! We have a robust history of driving successful marketing and promotions strategies that have always taken our client’s footprint to the next level. The primary purpose of the Customer...

  • Customer Service Representative

    3 months ago

    Oakland, United States Sprudge Full time

    You are here: / Jobs / Customer Service Representative Sweet Marias Coffee has been in business for 25 years, sourcing small lots of specialty coffee beans and making them available to home coffee roasters. We also provide an extensive online coffee library and support new and experienced home roasters. Our business is mainly online, but we have a small well...

  • Outpatient Registered Nurse

    2 days ago

    Oakland, California, United States Fresenius Medical Care North America Full time

    Job SummaryFresenius Medical Care North America is seeking a highly motivated and detail-oriented Outpatient Registered Nurse to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to the success of our organization.Key ResponsibilitiesProvide direct patient care, including...

  • Assistant FSQA Manager

    4 weeks ago

    Oakland, United States Ajinomoto Foods North America Full time

    Overview The FSQA Assistant Manager will assist in leading the Quality Assurance and Food safety at the Oakland facility in accordance with the organization's policies, procedures and applicable regulatory laws. Responsibilities include supporting all regulatory compliance requirements; partnering with the Sr. Manager to evaluate and create employee...