Customer Service Representative I
7 days ago
Customer Service Representative I Oakland , California **Overview**
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
**Responsibilities**
* Answers incoming calls to the customer service team.
* Receives customer inquiries and complaints.
* Answers questions and provides information about services.
* Clearly and accurately documents issues.
* Resolves customer inquiries relating to transportation; communicates resolution to customers.
Other duties as assigned.
**Qualifications**
**Education, Licensing, and Certifications** :
* High school diploma or equivalent, such as GED, required
**Experience Preferred:**
* Up to 2 years of customer service or basic office experience preferred
* Bi-Lingual speakers preferred
**Skills and Knowledge Required:**
* Pleasant telephone voice/manner
* Strong written and oral communication skills
* Strong listening skills
* Ability to remain courteous with difficult or angry customers
* Basic computer knowledge/PC experience
* Some locations require bi-lingual skills.
Travel requirement
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