Rooms Controller

2 months ago

Pittsburgh, United States Omni Hotels Full time

Location:

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Job Description:

The main purpose of the Rooms Controller is to coordinate and organize the hotels guest room inventory. The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.

Responsibilities:
  • To be thoroughly knowledgeable of all room types.
  • To have a thorough understanding of hotel occupancy trends.
  • To be familiar with the Housekeeping departments policies and procedures.
  • To be familiar with the Front Office departments policies and procedures.
  • To be familiar with the Reservations departments policies and procedures.
  • To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments.
  • To be familiar with all hotel facilities.
  • To be familiar with the inter-relationship between the different departments.
  • To be familiar with guest scenarios.
  • To be familiar with general organization set-up.
Qualifications:
  • Must be able to work in a fast paced environment
  • Must be able to multi task
  • Must be able to stand and walk for an extended period of time or for an entire shift
  • Must be able to move, lift, carry, push, pull, and place objects weighing up to 50lbs without assistance
  • Must be able to work flexible shifts including nights, weekends, and holidays
  • Must have Front Desk experience or Rooms controller experience.
  • Opera PMS knowledge is necessary

ENVIRONMENT & POSITION ANALYSIS

  • Stand, walk, or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

  • Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, push to talk radio, scanner.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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