Room Attendant

2 months ago

Pittsburgh, United States IHG Full time

**Your web browser (Chrome 94) is out of date.** **Room Attendant**

**Hotel Brand:**

**Location:** United States, Pennsylvania, Pittsburgh

**Hotel:** EVEN - Pittsburgh Downtown (PITEV)

**Job number:** R194870

**Share:**

At **EVEN Hotels**, our core mission is to Enable Wellness in Travel.

To inspire our Guests to stay on Track while on the road, we will:

Enliven Wellnessthrough our passion, knowledge, and resources available to ensure balance and holistic well-being.

Be Encouragingby recognizing our guests achievements and offering positive words of encouragement and suggestions.

Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.

****Your day to day****

* Youll make sure our rooms are always at their best - we have standards - but its down to you to make that room special and memorable for guests

* Help guests - youll be happy to help if someone needs a toothbrush or directions for example

* Keep your supervisor updated on room service progress and alert them to any repairs needed

* Safety aware follow our established safety procedures at all times - and wear protective equipment when needed

* Be organised - keep on top of supplies and amenities and always try to minimise waste

* Reunite items with owners and log any lost and found property

* Look smart wear your uniform with pride

* Other ad-hoc duties unexpected moments when we have to pull together to get a task done

* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

* Report, turn in, and/or log all lost and found items according to established procedures

* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

* May regularly assist with deep cleaning projects

* May have turndown duties

* May assist with other duties as assigned

****What we need from you****

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all IHG hotels

* **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests

* **True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

* **True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

* **True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner

Theres so much more to the job than we can capture here. Its simply about creating great experiences, doing the right thing and understanding people.

****What we offer****

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