Client Service Leader

6 months ago

New York, United States Slalom Full time
Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

We are seeking adynamic, seasoned Client Partner to join our financial services account team to accelerate growth in our New York City Capital Markets business. In this role, you will be tasked with both setting the strategic direction and got to market approach and partnering with our clients to identify and deliver on their objectives and business challenges across all Slalom offerings.

What You'll Do

Job Title: Client Service Leader - Financial Services (Capital Markets/Asset and Wealth Mgmt)

The Client Service Leader (CSL) provides oversight, direction setting and relationship development for a client account(s) within Financial Services in the New York area.
•Build and Maintain Trust-based Relationships - Drive new connections and deepen relationships within the market and the client accounts.
•Industry Expertise - provide subject matter expertise to teams, clients and partners. Support development of our consultants with interest in focusing in Financial Services.
•Building our Capability - Focused on increasing brand recognition by attending various industry or functional meetings, forums, publications, sponsor/speaker at industry events and/or client workshops etc.
•Financial Management - overseeing the profit and loss of accounts in the Financial Services group, including the management of receivables.
  • Sales Pipeline Management - generating and leading new sales opportunities for Slalom and responding to client RFP responses and service requests.
•Delivery and Quality Management - oversight of all work, deliverables being performed on accounts in the Financial Services group. Engaged on steering committees and with executives to drive expectation alignment across teams. Spending time with clients periodically conducting Customer Love conversations.
  • People and Talent Management - providing guidance, supervision and coaching to the team members assigned to accounts in the Financial Services client group. Ensuring Slalom teams serving clients are engaged and excited about the work they are doing.
  • Administration - ensuring the proper administrative controls are in place and adhered to on the account, including the management client charge codes, billing and internal administration.

What You'll Bring
•5-10 years of knowledge and experience in the Financials Services, specifically Capital Markets and/or Asset and Wealth Management industries
•5-10 year's experience managing teams of 3+ resources through all lifecycles of a project
•Excellent team builder and player, with a learner philosophy
•Experience simultaneously managing multiple projects across multiple domains and/or clients
•Experience developing and marketing thought leadership assets in the Financial Services industry
•5-10 year's experience building relationships with executives and C-Suite leaders in the Financial Services industry
•Experience managing the financials of a portfolio of work
•3-5 year's experience monitoring quality assurance of projects
•Demonstrated experience in negotiations and difficult conversations
•Demonstrated experience recruiting, interviewing, and hiring new employees
•Experienced in building relationships with CXOs and business decision-makers
•Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong leadership skills

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $167,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

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