Client Service Leader

5 months ago

New York, United States Slalom Full time
Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

We are seeking adynamic, seasoned Client Partner to join our financial services account team to accelerate growth in our New York City Capital Markets business. In this role, you will be tasked with both setting the strategic direction and got to market approach and partnering with our clients to identify and deliver on their objectives and business challenges across all Slalom offerings.

What You'll Do

Job Title: Client Service Leader - Financial Services (Capital Markets/Asset and Wealth Mgmt)

The Client Service Leader (CSL) provides oversight, direction setting and relationship development for a client account(s) within Financial Services in the New York area.
•Build and Maintain Trust-based Relationships - Drive new connections and deepen relationships within the market and the client accounts.
•Industry Expertise - provide subject matter expertise to teams, clients and partners. Support development of our consultants with interest in focusing in Financial Services.
•Building our Capability - Focused on increasing brand recognition by attending various industry or functional meetings, forums, publications, sponsor/speaker at industry events and/or client workshops etc.
•Financial Management - overseeing the profit and loss of accounts in the Financial Services group, including the management of receivables.
  • Sales Pipeline Management - generating and leading new sales opportunities for Slalom and responding to client RFP responses and service requests.
•Delivery and Quality Management - oversight of all work, deliverables being performed on accounts in the Financial Services group. Engaged on steering committees and with executives to drive expectation alignment across teams. Spending time with clients periodically conducting Customer Love conversations.
  • People and Talent Management - providing guidance, supervision and coaching to the team members assigned to accounts in the Financial Services client group. Ensuring Slalom teams serving clients are engaged and excited about the work they are doing.
  • Administration - ensuring the proper administrative controls are in place and adhered to on the account, including the management client charge codes, billing and internal administration.

What You'll Bring
•5-10 years of knowledge and experience in the Financials Services, specifically Capital Markets and/or Asset and Wealth Management industries
•5-10 year's experience managing teams of 3+ resources through all lifecycles of a project
•Excellent team builder and player, with a learner philosophy
•Experience simultaneously managing multiple projects across multiple domains and/or clients
•Experience developing and marketing thought leadership assets in the Financial Services industry
•5-10 year's experience building relationships with executives and C-Suite leaders in the Financial Services industry
•Experience managing the financials of a portfolio of work
•3-5 year's experience monitoring quality assurance of projects
•Demonstrated experience in negotiations and difficult conversations
•Demonstrated experience recruiting, interviewing, and hiring new employees
•Experienced in building relationships with CXOs and business decision-makers
•Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong leadership skills

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $167,000 to $258,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

  • Global Client Services Leader

    2 days ago

    New York, New York, United States Hotwire - US Full time

    About the RoleWe are seeking a highly experienced and visionary leader to join our team as Executive Vice President, Head of Client Services. This is a unique opportunity to lead a team of professionals and drive client satisfaction and retention.Key ResponsibilitiesDevelop and maintain strong relationships with our top 10 clients, ensuring their continued...

  • Client Service Leader

    2 weeks ago

    New York, New York, United States Slalom Full time

    Job Title: Client Service Leader - Financial ServicesAt Slalom, we're passionate about helping organizations achieve their goals. As a Client Service Leader - Financial Services, you'll play a critical role in driving growth and success in our Financial Services account team.Key Responsibilities:Build and maintain trust-based relationships with clients and...

  • National Client Accounting

    4 weeks ago

    New York, United States EisnerAmper Full time

    Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...

  • Executive Leader

    4 weeks ago

    New York, New York, United States Zaelab Full time

    Job Title: Director or VP, Client ServicesZaelab is seeking a seasoned executive to lead our Client Services team. As a key member of our leadership team, you will be responsible for driving revenue growth, expanding client accounts, and delivering exceptional client experiences.Key Responsibilities:Client Relationship Management:Develop and maintain strong...

  • National Client Accounting Leader

    3 weeks ago

    New York, New York, United States EisnerAmper Full time

    About the RoleWe are seeking a seasoned leader to spearhead our National Client Accounting and CFO Services practice. As the Managing Partner, you will be responsible for driving growth, innovation, and excellence in this critical area.Key ResponsibilitiesDevelop and execute strategies for short and long-term growth, leveraging industry expertise and market...

  • National Client Accounting

    2 months ago

    New York, United States EisnerAmper Full time

    Job Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you...

  • Client Services Associate

    1 month ago

    New York, New York, United States Coda Search│Staffing Full time

    Client Services AssociateCoda Search│Staffing is seeking a skilled Client Services Associate to join our team. This role will focus on building and maintaining relationships with private wealth clients, working closely with regional sales leaders and internal specialists.Responsibilities:Partner with regional sales leaders to develop and execute client...

  • PCA Leader Heights

    4 weeks ago

    New York, New York, United States Country Meadows of Leader HeightsWyomis Full time

    Job SummaryWe are seeking compassionate and dedicated individuals to join our team as Personal Care Assistants (PCAs) at Country Meadows of Leader Heights/Wyomis. As a PCA, you will play a vital role in providing one-on-one support to our residents, helping them live their lives to the fullest.Key ResponsibilitiesAssist residents with daily routines,...

  • Private Client Market Leader

    3 days ago

    New York, New York, United States Citizens Full time

    Job SummaryAs a Private Client Market Leader at Citizens, you will be responsible for leading a team of licensed Private Client Relationship Managers across a specified geography. Your primary goal will be to motivate and coach your team to achieve business results and customer experience goals by connecting strategy to day-to-day activities and results.Key...

  • Business Attorney

    2 weeks ago

    New York, New York, United States Stock and Leader Full time

    Job OpportunityStock and Leader, a leading law firm in York, PA, seeks a skilled Associate Attorney to support its thriving Business Law practice. Our firm provides comprehensive legal services to businesses, individuals, and governmental entities across various civil law areas.Key ResponsibilitiesAssist in entity selection and formation, business...

  • Business Attorney

    4 weeks ago

    New York, New York, United States Stock and Leader Full time

    Job OpportunityWe are seeking a highly skilled Associate Attorney to join our thriving Business Law practice at Stock and Leader.The ideal candidate will have 2-5 years of experience practicing business or transactional law and be licensed to practice law in Pennsylvania.Key areas of focus for this position include:Entity selection and formationBusiness...

  • Client Service Manager

    1 week ago

    New York, New York, United States eClercx Full time

    About the RoleThe Client Service Manager will be the key liaison between clients, stakeholders, and onshore and offshore delivery teams. This role requires exceptional interpersonal skills, a strategic mindset, operational understanding, and the ability to manage multiple accounts and/or client stakeholders effectively.Key ResponsibilitiesCultivate strong,...

  • Financial Services Vertical Leader

    4 weeks ago

    New York, New York, United States Blend360 Full time

    Job Title: Financial Services Vertical LeaderAt Blend360, we are seeking a highly skilled and experienced Financial Services Vertical Leader to join our team. As a key member of our leadership team, you will be responsible for driving the strategic expansion of our Financial Services vertical, identifying market trends, client needs, and competitive...

  • Client Services Associate

    4 weeks ago

    New York, New York, United States TransPerfect Full time

    About the RoleWe are seeking a highly organized and detail-oriented Client Services Associate to join our team at TransPerfect. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, managing and coordinating the completion of all language projects, and ensuring timely and accurate delivery of...

  • Sephora Sales and Service Leader

    2 days ago

    New York, New York, United States Sephora Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales and Service Leader to join our team at Sephora. As a Sales and Service Leader, you will be responsible for implementing sales and service experiences that meet Sephora's standards, supporting and coaching team members in selling, service, and operations, and executing our client service model...

  • Business Attorney

    2 weeks ago

    New York, New York, United States Stock and Leader Full time

    Business Law OpportunityWe are seeking a highly skilled Associate Attorney to join our thriving Business Law practice at Stock and Leader.The ideal candidate will have 2-5 years of experience practicing business or transactional law and be licensed to practice law in Pennsylvania.Key areas of focus for this role include:Entity selection and formationBusiness...

  • Client Services Coordinator

    3 weeks ago

    New York, United States HumanEdge Allied Health Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated Temporary Community Outreach Specialist to join a specialized program, supporting the local community through engagement and care delivery. This role is an essential part of our team, assisting individuals by connecting them to services and resources, and ensuring a high standard of care when...

  • Administrative Assistant

    1 week ago

    New York, New York, United States Baker Tilly US, LLP Full time

    About the RoleBaker Tilly US, LLP is seeking a highly organized and detail-oriented Administrative Assistant to support our Client Service Delivery team. As a key member of our team, you will provide administrative support to client service leaders, teams, and functions, ensuring seamless delivery of services to our clients.ResponsibilitiesDeliver...

  • Client Services Director

    2 months ago

    New York, United States David Stark Design Full time

    Position SummaryThe Client Services Director is responsible for overseeing and managing the development and execution of all client service aspects of DSI’s projects, new and existing. To ensure that the final product meets the strategic objectives of the client and is in keeping with DSI standards of excellence.  Project Oversight Oversee the...

  • Client Services Associate

    1 week ago

    New York, United States TransPerfect Full time

    Who We AreDo you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an...