Client service representative

2 days ago


New York, United States Randstad Full time

Are you experienced in managing a heavy volume of event planning and organizing? Do you have a passion for excellent communication and guiding clients through complex processes? If so, we'd love to hear from you We are looking for a dedicated professional to take on the critical role of planning and executing shareholder meetings using our online platform.In this position, your primary focus will be to oversee all aspects of shareholder meetings, ensuring a seamless experience for clients. To excel in this role, you should bring a deep understanding of event coordination and management, corporate proxy rules, and exceptional client communication skills. You will be responsible for guiding clients through the shareholder meeting process, showcasing the capabilities of our platform, and delivering outstanding service at every step. This is a temporary contract role beginning in January 2025, lasting through June 2025. Hours: Monday- Friday from 9 AM-6 PM ET (lots of opportunity for overtime)salary: $26 - $27 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: AssociateResponsibilitiesFully understanding the capabilities and options for both the Virtual Shareholder Meeting and Shareholder Meeting Registration products•Plan and organize events with attention to deadlines, milestones, time constraints and any additional financial impact•Coordinate support and responsibilities both internally and with external vendors•Communicate regularly via phone, email and scheduled meetings to provide updates •Troubleshoot issues real time and offer solution when necessary•Guide clients in a consultative manner and provide best practices for successful execution•Offer solutions to resolve problems in a timely manner•Monitor and verify live events•Manage client timeline to ensure all deliverables and communications are provided in a timely manner•Complete internal tasks and operations to prepare the Virtual Shareholder Meeting and Shareholder Meeting platform•Testing and verifying of future development enhancements•Work directly with internal Product Management team, Sales organization and Client Experience staff•Communicate daily with client contacts including "C" suiteThe essential functions of this role include: working up to 8 hrs of overtime per week Skills Client ServiceEvent CoordinationMicrosoft OfficeExcellent vendor management Qualifications Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.



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