Current jobs related to Customer Success Manager - Chicago - The Ladders

  • Customer Engagement Manager

    1 week ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Wolters Kluwer Full time

    Location: open to US applicants, with preference to candidates located in commuting-distance to our Chicago, IL office Product(s) you'll be supporting: UpToDate Patient Engagement Region: Central/Midwest This is an individual contributor position Company Overview: Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    4 days ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    2 months ago

    Chicago, United States Education Walkthrough Enterprise Full time

    The Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Customer Success Manager

    9 hours ago

    Chicago, Illinois, United States Coates Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Coates Group. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesCustomer Education: Provide clear and concise guidance and updates to stakeholders,...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Midwest Startups Full time

    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago , that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role: FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by...

  • Customer Success Manager

    1 month ago

    Chicago, United States Cargado, Inc. Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States HALO Branded Solutions Full time

    Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies – including PepsiCo, Bayer, Eli Lilly and P&G – on topics ranging from sustainability to human...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States SADA Full time

    Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...

  • Customer Success Manager

    2 months ago

    Chicago, United States Relativity Full time

    The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advisor...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States FourKites, Inc. Full time

    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago , that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role: FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by...

  • Customer Success Manager

    2 months ago

    Chicago, United States HALO Branded Solutions Full time

    Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies – including PepsiCo, Bayer, Eli Lilly and P&G – on topics ranging from sustainability to human...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Coates Group Full time

    Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging...

Customer Success Manager

1 month ago

Chicago, United States The Ladders Full time
Job Description

Customer Success Manager 14068

A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a Customer champion and advocate, help Customers realize value from their investment, and manage a book of business by prioritizing and delivering on key customer lifecycleevents. The ideal candidate has 6+ years of experience in any of thefollowing: Customer Success, AccountManagement/Sales, Consulting, ProductTraining and Enablement, ProjectManagement, or ChangeManagement. The company offers a great work environment.

Customer Success Manager Pay and Benefits:
  • Hourly pay: $50-$60/hr (Pay varies based on candidate's location and experience)
  • Worksite: Leading professional development and networking company (Omaha, NE 68144, (Chicago, IL 60604, Chicago, IL 6066 Hybrid (in the office 2 days/week)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 12 Month Assignment
Customer Success Manager Responsibilities:
  • Commitment to personal journey withDiversity, Inclusion, and Belonging as this isa top priority for our company and many of itscustomers.
  • Partner with teams (ie. sales,implementation, insights, etc.) onprioritized customers to drive overallcustomer adoption, enhance customersuccess, mitigate customer churn risk, andreturn on investment (ROI).
  • Execute leading practicerecommendations based onmethodologyleading practices to book ofbusiness to drive product adoption andensure they leverage the solution toachieve agreed upon operationalpriorities, leading to full business value andagreed success criteria.
  • Build an understanding of ourproducts and industry knowledge toeffectively drive greater customerengagement on the most relevantfeatures/functionality for their specificbusiness needs.
  • Help identify churn risk and maintainhealthy customer engagement levels byidentifying low utilization and providingsolutions to further drive customer success.
  • Sharingcustomer insights to drive differentproduct adoption behaviors.
  • Track and document customer activityviasystem tools,ie.Dynamics.
  • Encourage customers to utilizeappropriate scaled resourcestoincrease their utilization permethodologies.
  • Minimum travel may be required whentravel guidelines safely allow for in-personvisits, depending on location and territory.
Customer Success Manager Qualifications:
  • 6+ years of experience in any of thefollowing: Customer Success, AccountManagement/Sales, Consulting, ProductTraining and Enablement, ProjectManagement, or ChangeManagement.
  • Experience analyzing data, trends, and clientinformation to identify product or growthopportunities in service of customer value.
  • Experiencewith Microsoft Office capabilities:Excel, Word, Outlook, and PowerPoint.
  • Recruiting or other applicable talentexperience, or learning, e-Learning,Organizational L&D, Software pre-salesand/or sales effectiveness experience.
  • Fundamental verbal and writtencommunication skills, including experience inpresenting to both small and large remoteaudiences.
  • Developing interpersonal skills, demonstratedby the ability to build authentic businessrelationships and effectively managerelational challenges.
  • Developing organization, projectmanagement, and time management skills.
  • Ability to prioritize workflow across a largeclient base.
  • Developing understanding of Sales conceptsand Software as a Service.
  • Acts as a team player with both internal andclient teams.