Customer Success Manager

2 months ago

Chicago, United States HALO Branded Solutions Full time

Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies – including PepsiCo, Bayer, Eli Lilly and P&G – on topics ranging from sustainability to human health. Since going live in January 2020, thousands of scientists from 100+ countries have joined. We are venture-backed by Asymmetric Capital, Village Global and Anne Wojcicki, CEO of 23&Me.

Read on and see our reviews on Glassdoor.

Overview:

Halo is seeking a skilled and experienced individual to fill the role of Customer Success Manager. In this position, you will be responsible for developing long-term partnerships with our customers - R&D and innovation execs at global companies (read a case study here) - and ensuring that they realize the maximum value of Halo. As a trusted advisor and problem solver, you will ensure clients achieve their goals for their Halo subscription and assist in further developing the infrastructure to guarantee excellence across the customer experience.

We're a startup and every day will be different. You should be ready and eager to take on increasing responsibilities as they come your way while playing a key role growing a venture-backed startup tackling a meaningful problem.

What you'll do:

Develop customized Joint Success Plans for new customers and ensure successful onboarding processes through outcomes-based Customer Success Management Build strong, long-term relationships with customers by deeply understanding their business, their use cases, and how Halo drives business value. Maintain an organized, consultative approach as Project Manager for customer engagements by providing trainings, keeping stakeholders on track towards deadlines, and providing day-to-day support Strategically monitor account health, package up success stories, and hold regular Business Reviews to ensure customers maintain a clear sense of their ROI Assess risk for each account and mitigate potential churn by proactively coordinating with cross functional teams to solve customer problems Own the customer retention KPI for your named accounts through the negotiation and close of on-time renewal contracts Act as a product expert and bridge between customers and the Product team. Represent the "voice of the customer" to inform and prioritize product improvements, feature requests, and new offerings based on customer needs Leverage existing customer relationships to identify opportunities for expansion into other business units across large, fragmented organizations Drive continuous improvement by offering improvements to processes and formalizing best practices in our CS playbook Maintained organized account notes and deal hygiene in our CRM (Hubspot)

Who you are:

You have 3-5 years' experience in Customer Success or Business Development at an enterprise SaaS business You have exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment You have excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences. You have proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base You have worked closely with Product and/or Engineering teams in building out a feedback loop. You are passionate about our mission to "move science forward"

Bonus points if:

You have a science-related degree or industry experience in science or health. You have worked for companies with products like applicant tracking systems, b2b marketplaces, CRMs, or project management tools You've been an instrumental player on an early startup team before

#J-18808-Ljbffr

  • Customer Engagement Manager

    1 week ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Wolters Kluwer Full time

    Location: open to US applicants, with preference to candidates located in commuting-distance to our Chicago, IL office Product(s) you'll be supporting: UpToDate Patient Engagement Region: Central/Midwest This is an individual contributor position Company Overview: Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    4 days ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    2 months ago

    Chicago, United States Education Walkthrough Enterprise Full time

    The Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Midwest Startups Full time

    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago , that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role: FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by...

  • Customer Success Manager

    9 hours ago

    Chicago, Illinois, United States Coates Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Coates Group. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesCustomer Education: Provide clear and concise guidance and updates to stakeholders,...

  • Customer Success Manager

    1 month ago

    Chicago, United States Cargado, Inc. Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States SADA Full time

    Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...

  • Customer Success Manager

    2 months ago

    Chicago, United States Relativity Full time

    The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action Develop trusted-advisor...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States FourKites, Inc. Full time

    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago , that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role: FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Coates Group Full time

    Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging...

  • Customer Success Manager

    2 months ago

    Chicago, United States ACAMS Full time

    Chicago, IL, USA ● Washington, DC, USA Req #125 Thursday, March 21, 2024 Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and...

  • Customer Success Manager

    1 month ago

    Chicago, United States FourKites, Inc. Full time

    At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with...