Customer Success Manager

1 month ago

Chicago, United States Cargado, Inc. Full time

About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken over the #1 spot as the United States’ leading trading partner. The need for simplifying the complexities of freight moving across the border, creating a more reliable and connected supply chain has never been greater. Cargado has strong competitive advantages in the connections, experience and understanding of the market to help solve these problems. Combining seasoned industry experience with world-class technology, the company is well-equipped to bring the logistics industry into the future. We have raised nearly $10M in venture capital so far and are backed by several supply chain-focused venture capital firms, including Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, Sahil Bloom, and a few dozen entrepreneurs in logistics and technology. About the role In this role you will be responsible for managing our current customer base. You will build relationships, understand their business needs and ultimately help them drive success in their companies through Cargado. You will make a huge impact on not only our customers’ business but on Cargado in building out our customer success motion for scale. What you’ll do Drive user engagement, retention, and success for customers. We win when our customers win. Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve. Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Cargado. Serve as the “voice of the customer” and provide feedback to product and engineering teams on how we can better serve our customers. About you 2+ years of experience in a consultative customer facing role (account management, customer success management, etc.), preferably in a startup environment. Demonstrated success in driving customer satisfaction, retention, and expansion. Freight Brokerage experience is required - 2+ Years. Ability to thrive in fast-moving environment and adaptable to change. Cross-border Mexico freight experience a plus. Spanish-speaker a massive plus. Experience at an enterprise SaaS startup would be a plus. Details Location: Chicago, Hybrid with in office 2-3 times a week. Can be up to 20% travel to visit key clients; may include travel to Mexico and Canada.

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