Customer Success Manager

2 months ago

Chicago, United States Relativity Full time

The Customer Success Management Team supports our customers in meeting their goals using the Relativity suite of products. The team plays a crucial role in ensuring the success of our accounts by driving product adoption, providing strategic guidance, and fostering strong relationships with our customers. Your Role in Action

Develop trusted-advisor relationships with our corporate accounts to understand their goals and align them with the value proposition of our Relativity suite of products. Consult with each account on return on investment (ROI) opportunities and utilization blockers, and collaboratively build success plans to ensure their desired outcomes are achieved. Coordinate with cross-functional teams to execute the Success Plans, monitor progress, and address any challenges. Conduct Annual Business Reviews to align account and company leadership on achieved and targeted ROI. Understand the ROI expectations of our corporate accounts and collaborate with Account Executives to build success plans that deliver on these expectations. Identify and record“Verified Outcomes” (wins) when ROI is confirmed by the account. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. Regularly analyze customer usage and account health to mitigate renewal risks, reduce product churn, and identify up-sell opportunities Project manage complex plans, such as new product configurations and onboardings. Engage accounts with Relativity subject matter experts and executives to address concerns and build deep, multi-threaded engagements Your Skills

3+ years of customer-facing support in the software industry Expertise managing accounts in a customer-facing role Experience in the software technology sector Ability to address tactical issues while maintaining a long-term strategic vision Excellent business writing and presentation skills Strong team player with the ability to thrive in a collaborative environment Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions. Compensation

Relativity is committed to competitive, fair, and equitable compensation practices.This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between $67,000 and $101,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

#J-18808-Ljbffr

  • Customer Engagement Manager

    1 week ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Tandem Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Wolters Kluwer Full time

    Location: open to US applicants, with preference to candidates located in commuting-distance to our Chicago, IL office Product(s) you'll be supporting: UpToDate Patient Engagement Region: Central/Midwest This is an individual contributor position Company Overview: Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    4 days ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    2 months ago

    Chicago, United States Education Walkthrough Enterprise Full time

    The Role In this role, you will be responsible for managing a portfolio of customers with the primary objective of delighting customers. You'll act as a trusted advisor, maintaining regular contact to support and partner with them for effective use of the Education Walkthrough platform. Your responsibilities include understanding customer goals, proactively...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Customer Success Manager

    9 hours ago

    Chicago, Illinois, United States Coates Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Coates Group. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesCustomer Education: Provide clear and concise guidance and updates to stakeholders,...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States Midwest Startups Full time

    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago , that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role: FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by...

  • Customer Success Manager

    1 month ago

    Chicago, United States Cargado, Inc. Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States HALO Branded Solutions Full time

    Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies – including PepsiCo, Bayer, Eli Lilly and P&G – on topics ranging from sustainability to human...

  • Customer Success Manager

    2 weeks ago

    Chicago, United States SADA Full time

    Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...

  • Customer Success Manager

    3 weeks ago

    Chicago, United States FourKites, Inc. Full time

    Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago , that is changing the Supply Chain industry through real time tracking and end-to-end visibility. About the role: FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by...

  • Customer Success Manager

    2 months ago

    Chicago, United States HALO Branded Solutions Full time

    Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies – including PepsiCo, Bayer, Eli Lilly and P&G – on topics ranging from sustainability to human...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States Coates Group Full time

    Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging...

  • Customer Success Manager

    2 months ago

    Chicago, United States ACAMS Full time

    Chicago, IL, USA ● Washington, DC, USA Req #125 Thursday, March 21, 2024 Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and...