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Account Manager/Customer Service Supervisor

1 month ago

Austin, United States US Tech Solutions Full time
Top 3-5 skills, experience
1. Relationship building
2. Problem Solving
3. Ability to multi-task and Prioritize
4. Self Motivated
  • Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement.
  • Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare institutions to achieve brand objectives.
  • This role will require you to support operational and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Institutions across the nation.
  • Sincerely, Customer Service Supervisor
Key Duties and Responsibilities:
  • Serve as a customer subject matter expert, responding to inquiries, investigating and following up on requests, triaging calls, and resolving issues.
  • Achieve sales quota results in the assigned territory, managing and nurturing 500+ accounts.
  • Utilize inside sales techniques to achieve positive outcomes with a targeted list of healthcare institutions.
  • Resolve issues and answer questions with the highest degree of quality and accuracy, in accordance with company standards and guidelines.
  • Provide excellent customer service in a professional and courteous manner.
  • Establish a commanding and engaging phone presence, building and maintaining productive business relationships.
  • Investigate and promptly resolve complex customer issues, including re-educating customers on Ultane/VPA contracts and ensuring compliance with minimum purchase requirements.
  • Demonstrate effectiveness in working independently and as part of a team.
  • Listen and respond appropriately to customer needs and questions, ensuring alignment with call plan objectives.
  • Successfully complete product training and meet training expectations to effectively service customers.
  • Meet and exceed established call volume metrics on a daily and monthly basis.
  • Troubleshoot vaporizer issues with external vendor, GAS.
  • Investigate and resolve complex customer issues related to vaporizers.
  • Collaborate closely with the contracting department to ensure adherence to all contracts.
Qualifications:
  • 2-4 years of Customer Service and Sales Experience
  • Experience with Salesforce and SAP
  • Experience working in a team-oriented, collaborative environment
  • Proficiency in MS Office Suite
  • High School Diploma (Bachelor's Degree preferred)
Skills and Abilities:
  • Excellence focused with an optimistic and inquisitive mindset
  • Strong attention to detail and ability to multitask and meet deadlines
  • Excellent communication skills, both oral and written
  • Exceptional organizational skills and ability to prioritize effectively
  • Ability to handle and lead multiple tasks/projects independently
  • Skilled problem solver with the ability to make quality decisions

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.