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Parts Counter Person

4 months ago

Redwood City, United States Land Rover Redwood City Full time

At Swickard, we’re passionate about vehicles, and committed to providing 100% customer support and satisfaction - that’s where you come in

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work If you understand hospitality and are committed to the customer experience we’d like to talk to you Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry - and our team just continues to grow

We’re already in the Top 100 of companies in automotive retail - come find out why

The **Parts Counter Person (Back)** contributes to the success of the Parts Department by being involved and adding to our customer satisfaction.

**Responsibilities**:

- 1-year experience with auto parts sales (preferred)
- Must follow and adhere to brand Guidelines & Customer Service Expectations
- Must have a strong focus on keeping KPI scores high
- Must be a process driven individual with the strong ability to multitask
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

**Qualifications**:

- Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards
- Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests.
- Complete training programs and certification programs.
- Monitors shop conditions, cleanliness and safety
- Communicate with staff and customers in a friendly and professional manner
- Be able to read and understand the parts catalog when looking up parts
- Answers phone calls, providing price quotes and other information
- Pulls and fills orders from stock
- Maintain a weekly bin checks to ensure accuracy of stock
- Make sure all internal requests for parts are billed on service repair order
- Receives payment from retail customers or obtains credit authorization
- Set up orders for daily shipment, delivery, or pick-up

**Competitive benefits package**:

- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO

**About Us?**
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- ** Culture**: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work
- ** Highline Brands**: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Volvo, Porsche, Audi, Jaguar-Land Rover, and more.
- We have over 2000 employees at 41 franchises in 5 states and we are still growing
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.