Parts Counter Person

3 weeks ago

Oklahoma City, United States Orr Nissan Central Full time
SUMMARY:

Sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES:

Essential Duties include the following. Other duties may be assigned.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Informs customers of companion part requirements and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes assigned inventory daily.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice.
  • Accept parts for return, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Keeps front and rear counter areas clean and uncluttered.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the parts manager in maintaining a lost sales tracking program.
  • Maintains professional appearance.
QUALIFICATIONS:
  • Must be people oriented.
  • Valid driver's license. Good driving record.
  • Bilingual in English and Spanish

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