Contact Us Collections Representative

1 week ago

Vernon Hills, United States Blitt and Gaines, P.C. Full time

**Job Title**:Contact Us Collections Representative

**Job Summary**:
**Primary responsibilities and duties**:

- Daily monitoring of the internal communications via Outlook:

- Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
- Accurately document the firm’s system of record (CLS)
- Requires the ability to exercise discretion and independent judgment.
- Ability to resolve files and maximize collection opportunities.

**Minimal Job Qualifications and Requirements**:

- Collection Master (CLS) experience is a plus.
- Collections experience is a plus.
- Detail orientated communication and documentation skills.
- Ability to work independently and show ownership of the position and its requirements.
- Organized with the ability to multi task and time management
- Detail orientated with the ability to understand multiple systems
- Expert knowledge of all applicable Federal and State collection laws.
- Ability to accurately type 40 words per minute.
- Strong written and oral communication skills is a must.
- Above average spelling and grammar.
- Must be able to read and understand written communications from consumers and attorneys.
- Demonstrated ability to think independently and use good judgment.
- Fundamental knowledge of Microsoft Office Products.
- Analytical problem-solving skills
- Understand Company and Client policies and procedures to ensure files are documented properly.
- good critical thinking skills and exercise sound judgment.
- Team player with the ability to be flexible and handle what is provided to them that day.

**Education/Experience**:

- High School diploma
- Above average computer skills.
- College is a plus
- Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..

**Benefits**:

- Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.

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