Customer Contact Representative

4 days ago

Auburn Hills, United States TI Fluid Systems Full time
Position Summary:

Assist Account Managers in customer service functions to include customer buyers, engineers, procurement, etc. Maintain internal contact with various departments and manufacturing facilities.

Responsibilities of Position:

  • Interface with customer tooling groups, purchasing, engineering, and other customer disciplines.
  • Interface with internal departments and manufacturing facilities.
  • Provide support to all members of the Commercial Team in order to effectively and efficiently serve the customer.
  • Support Program Management and Engineering to this end, within the boundaries of the Commercial Team role.
  • Support the production quote process.
  • Tooling cost collection (including submission of tool records to customers).
  • Process prototype & miscellaneous orders and provide follow up to customer on delivery as required.
  • Track the receipt of all prototype, production piece price & tooling purchase orders and process through TI internal system.
  • Support Commercial Team activities such as cost recovery, MTP, etc.
  • Support Engineering change process as required.
  • Administer and troubleshoot OEM User ID's and passwords.
  • Attend internal and customer meetings as required.
  • Assist accounting in the resolution of unpaid invoices.
  • Maintain daily contact with customer web-sites to download RFQ's, Purchase Orders and all TI-relevant data.
  • Performs related duties and special projects as assigned.
Skill Requirements:
  • Strong organizational skills.
  • Strong interpersonal skills.
  • Knowledge of customer supplier databases helpful.
  • Must posses the ability to set priorities.
  • Must be self-motivated and able to work with minimal supervision and/or direction.
  • No supervisory duties.
  • Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc).
  • Excellent written and verbal communications skills.
Education and Experience Requirements:
  • Two year degree or equivalent experience in sales, marketing or general business.
Licensing or Special Certification Requirements:
  • Valid driver's license.
Physical Requirements:
  • Regular and predictable attendance.
  • Ability to work at a personal computer for extended periods of time.
  • Must be willing to travel to meetings, plants, and customers if required.
Working Conditions:
  • Occasionally lifts and carries up to 10 pounds.
  • Some of work time is spent standing, walking, lifting and bending.
  • Works within an automotive components manufacturing office setting and may be exposed to heat, cold and fumes/chemicals.


EEO Statement:
TI Fluid Systems is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, pregnancy status, disability, gender identity or Veteran status.

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