Customer Success Manager
2 weeks ago
Ready to be a Titan?
As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.
You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan.
As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:
- What’s the most valuable transformation I can offer my customer?- What’s the fastest way I can deliver that value to them?- How can my communication make their life easier?- How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?
What You’ll Do:
- Account Ownership: Act as a “preferred CSM” to approximately 250 accounts assigned to CSM Team, serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts- Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution- Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders- Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions- Proactive Engagement: Proactively reach out to customers through phone calls and written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence- Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)- Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty- Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,- Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community- Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes- Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions- Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities- Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.- Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.
What You’ll Bring:
- 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred- A customer value, ROI, and business outcome-driven mindset- Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.- Strong de-escalation and problem-solving skills.- Highly skilled in written and verbal communication- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail.- Self-starter that thrives in an entrepreneur
-
Customer Success Manager
7 days ago
Glendale, United States Radancy Full timeRadancy is transforming how companies connect with candidates through our Saas talent acquisition platform. As a Customer Success Manager at Radancy, you'll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talen Manager, Talent Acquisition, Customer Engagement, Customer, Retail, Staffing, Platform, Support
-
Customer Success Manager
1 week ago
Glendale, United States CareerBuilder Full timeA customer value, ROI, and business outcome-driven mindset Skills in product training, and comfortable re-re-selling the customer on Service Titan Strong de-escalation and problem-solving skills Highly skilled in written and verbal communication Proven ability to multi-task and manage multiple projects at a time with strong attention to detail Self-starter...
-
Glendale, United States Impact Health USA Full timeAt Impact Health USA, we are looking for a versatile individual to fill an Executive role with the company. Responsibilities of Client Success Manager, Patient Coordinator and Executive Assistant are all included in this position. This position requires someone who thrives in a fast-paced environment, is exceptionally organized, and possesses strong...
-
IT Client Success Spec Ii
6 days ago
Glendale, United States Phoenix Children's Hospital Full timeThe IT Client Success Specialist II is responsible for improving IT relations and support to all stakeholders throughout Phoenix Children's. The Specialist II works independently and shows initiative while uncovering the unique challenges each client faces and collaborates with all IT teams to create valuable solutions. With a hands-on approach, this role...
-
Customer Advocate
1 day ago
Glendale, United States Serenity Healthcare Full time**Customer Advocate** - Location: Glendale, AZ_ This position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be...
-
Inside Sales/Customer Service
1 week ago
Glendale, United States Grover Corporation Full timeJob DescriptionJob DescriptionInside Sales/Customer ServiceGLENDALE, WIAre you a self-starter?Interested in a fast-paced manufacturing environment?Enjoy problem solving and helping customers?GROVER CORPORATION HAS THE PERFECT POSITION FOR YOU!Located in Glendale, WI, Grover Corporation was established in 1929 and is the leading specialty piston ring...
-
Customer Excellence Representative
1 week ago
Glendale, United States Tacori Full timeJob DescriptionJob DescriptionJOB TITLE: CUSTOMER EXCELLENCE REPRESENTATIVEREPORTS TO: DIRECTOR OF CUSTOMER EXCELLENCELOCATION: TACORI OFFICEFLSA STATUS: NON-EXEMPT - FROM 21.64/HOURSCHEDULED HOURS: AS NEEDED MAJOR FUNCTION: Customer Excellence Representatives are responsible for engaging customers in conversation to understand their needs. They build strong...
-
Director, Customer Support
Found in: Careerbuilder One Red US C2 - 2 weeks ago
Glendale, AZ, United States Centria Autism Full timeLife Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Behavioral Intervention. Our mission is to help children living with autism write their own success stories. As a leader in Centria Autism’s Applied Behavior Analysis (ABA) organization, the Director of Clinical Services will play a...
-
Shift Manager
2 weeks ago
Glendale, United States California Locations Full timeJob DescriptionJob DescriptionDescription:We are seeking a dynamic and experienced Shift Manager to join our team at La La Land Kind Cafe! As the Shift Manager, you will play a crucial role in ensuring the smooth operation of our coffee shop by providing excellent customer service, managing shifts effectively, and leading our team to...
-
Sale Manager
Found in: beBee jobs US - 2 weeks ago
Glendale, Arizona, United States Stewart Title Guaranty Company - United States Full timeAre you looking to help transform a company and an industry? As a Stewart employee, you'll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work...
-
New Business Development Manager
6 days ago
Glendale, United States thyssenkrupp Supply Chain Services Full timeCompany With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global...
-
Quality Management Staff Training Director
2 weeks ago
Glendale, United States Centria Autism Full timeLife Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Behavioral Intervention. Our mission is to help children living with autism write their own success stories. As a leader in Centria Autism’s Applied Behavior Analysis (ABA) organization, the Director of Clinical Services will play a...
-
Partnerships Manager
1 week ago
Glendale, United States Finturf Full timeJob DescriptionJob DescriptionFinturf is a multi-lender point-of-sale financing platform that connects customers to financing during checkout. Responsibilities: Foster collaborative relationships with our existing lending partners to craft customized and impactful offers. Innovate and design tailored solutions that precisely address the unique needs of our...
-
Onsite Program Manager
5 days ago
Glendale, United States Envita Solutions Full timeJob DescriptionJob DescriptionAbout Envita Solutions:Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner. The company is dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita Solutions operates in...
-
$19/hr Hybrid Customer Care Representative
7 days ago
Glendale, United States Paramount Staffing Full timeJob DescriptionJob Description **New job alert**Join our dynamic team as a Hybrid Customer Care Representative, where your exceptional communication skills and passion for customer satisfaction will thrive in both remote and in-office environments. We are currently hiring in Waddell, Arizona for a reputable bathroom remodel company! Please see below for...
-
Customer Service
1 week ago
Glendale, United States CUSTOM PROBIOTICS Full timeJob DescriptionJob DescriptionCustomer Service / Nutrition / Probiotics / Marketing (Glendale, CA) We are a 22-year-old company specializing in formulating and marketing probiotic dietary supplements.Responsibilities:Customer Service.Answering calls and answering questions about our probiotics and heath.Taking phone orders.Marketing Responsibilities:Social...
-
Commercial HVAC/R Branch Manager
Found in: beBee S US - 1 week ago
Glendale, United States Coolsys Full timeOverview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...
-
Technical Operations Manager
1 week ago
Glendale, United States JSat Automation Inc Full timeJob DescriptionAt JSat Automation we believe that by providing our customers with the resources they need to overcome obstacles in their quest for scientific discovery and change, we can more broadly improve the daily lives of everyone in our world. It is our mission to provide our clients with a strategic, efficient cost-effective approach to implementation...
-
Technical Operations Manager
1 week ago
Glendale, United States CareerBuilder Full timeJob Description At JSat Automation we believe that by providing our customers with the resources they need to overcome obstacles in their quest for scientific discovery and change, we can more broadly improve the daily lives of everyone in our world. It is our mission to provide our clients with a strategic, efficient cost-effective approach to...
-
Account Manager
4 days ago
Glendale, United States Plat Full timeJob Description Job Description Join us as an Account Manager where you'll be the cornerstone of our interactions with lenders and financial partners, utilizing our state-of-the-art loan origination platform. In this critical role, you will be the front-line support, ensuring our clients - the lenders and sources that power the financial sector - have an...