Shift Manager

2 weeks ago

Glendale, United States California Locations Full time
Job DescriptionJob DescriptionDescription:


We are seeking a dynamic and experienced Shift Manager to join our team at La La Land Kind Cafe As the Shift Manager, you will play a crucial role in ensuring the smooth operation of our coffee shop by providing excellent customer service, managing shifts effectively, and leading our team to success.


Responsibilities:


1. Customer Service Excellence:

- Greet customers with a warm and friendly demeanor, providing a welcoming atmosphere.

- Handle customer inquiries, complaints, and feedback promptly and professionally, ensuring customer satisfaction.

- Train and mentor staff on customer service best practices, ensuring consistency in service quality.


2. Shift Management

- Oversee daily operations during assigned shifts, including opening and closing procedures.

- Create shift schedules, ensuring adequate staffing levels to meet customer demand.

- Delegate tasks to staff members, monitoring their performance to ensure efficiency and adherence to standards.


3. Team Leadership:

- Lead by example, demonstrating a strong work ethic and a commitment to excellence.

- Motivate and inspire team members to achieve their best performance.

- Foster a positive and inclusive work environment, promoting teamwork and collaboration.


4. Inventory Management:

- Monitor inventory levels of coffee beans, supplies, and other items, placing orders as needed.

- Conduct regular inventory counts and reconcile discrepancies.

- Minimize waste and optimize inventory turnover to maximize profitability.


5. Quality Control:

- Ensure that all beverages and food items meet our quality standards.

- Train staff on proper preparation techniques and recipe adherence.

- Conduct regular quality inspections to maintain consistency and uphold our brand reputation.

Requirements:

- Previous experience in a customer service or hospitality role, preferably in a coffee shop or similar environment.

- Proven leadership skills with the ability to effectively manage a team.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and a proactive approach to addressing issues.

- Flexible availability, including weekends and holidays.

- Basic math skills and familiarity with inventory management software (e.g., POS systems).

- A passion for coffee and a commitment to delivering exceptional customer experiences.

-Flexibility to work various shifts, holidays and weekends


#INDSPN

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