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Learning & Development Manager
4 months ago
Overview:
Join our team at CoralTree Hospitality and play a pivotal role in shaping the future of our organization at **Lake Nona** **Wave Hotel**. **As the Learning & Development Manager, you will embody our core values to create, coordinate, and implement innovative learning programs that empower our staff to reach new heights of excellence. You’ll be the driving force behind our commitment to quality and guest satisfaction, ensuring that every team member contributes to our success.
**Responsibilities**:
- Create and deliver engaging, cutting-edge training modules and programs.
- Continuously assess training needs through rigorous analysis and feedback channels.
- Conduct training audits and provide recommendations for ongoing improvements.
- Proactively research and collaborate with external training resources to infuse fresh perspectives and expertise into our programs.
- Communicate our training strategies with enthusiasm, and consistently advise management on training matters.
- Conduct engaging new hire orientations that inspire new team members from day one.
- Educate new team members on our training tools, equipping them with strategies for continuous improvement.
- Champion the Roots of Service program throughout the properties, reinforcing our commitment to exceptional service.
- Facilitate strategic planning sessions, ensuring alignment with company goals and objectives.
- Lead and maintain Forbes service standards.
Qualifications:
- Experience leading Training & Development in a large, luxury resort or hotel.
- Clear understanding of the Forbes 5-star standards (previously 5-star certified)
- TIPS certified.
- Experience in Instructional Design a plus.
- Ability to command the room with executive presence.
- Computer literate with the ability to learn HRIS systems.
- Excellent communication, interpersonal, and presentation skills.
- Bilingual in English and Spanish.
**As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes**:
- Group medical, dental, vision, life, and disability benefits.
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
- An employee assistance program.
- Paid time off/sick time.
- Participation in a 401(k) plan with a company match.
Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.
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