Executive Director, IT Services

3 weeks ago

Duarte, United States City of Hope Full time

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

**Position Summary**:
The Executive Director, IT Services position will directly impact our key foundational aim to be integrally close to, and in tune with, the business at the enterprise, functional, and unit levels engaging on strategies, goals, challenges, and needs.

The Executive Director IT Services will be responsible for providing products and services to the City of Hope region, for the National Medical Center, the LA Network, and service delivery functions in support of the enterprise.

**Essential Functions**:
The Executive Director, IT Services will be accountable for delivery of the IT services to the customers, obtaining feedback and measuring the value of the services through key metrics. Key areas will include overall perception of IT, improvement in collaboration on partnership, streamlining processes, reducing friction in resolving issues, and delivering services in a timely manner. In all cases, the Executive Director assigned to customer executives will be considered part of the customer executive team to ensure understanding of the customer priorities and navigate across the IT organization to ensure appropriate services levels are achieved. The position is on-site and expected to meet with leadership, engage clinicians, and round within the departments routinely. The Director will provide daily oversight to the local IT team.

The Executive Director in the Duarte region will have leadership oversight for the enterprise Help Desk and will ensure that all regions are receiving consistent service delivery based on defined organizational SLAs.

**PRINCIPAL RESPONSIBILITIES**:

- Provides leadership to the regional executives for local IT service delivery based on tiered models.
- Responsible for the development of new service strategies and service models to meet the needs of clinical operations.
- Maintains an understanding of the strategic priorities across region and collaborates with other leaders in IT, and the Digital Vertical as needed, to support the execution of those strategies.
- Lead and maintain the design and delivery of the regional support model, to include tiered support models, leveraging best practice to include adoption of ITSM standards for business relationship management and certifications in BRMI for leaders and team members.
- Provides leadership to the regional IT executives leveraging a shared leadership model with the Regional Operations executive through join goal development, performance evaluations, and development plans.
- Develop and implement a shared leadership model for regional teams based on services provided ensuring a dual reporting relationship exists within the IT central services leaders to maintain competency.
- Lead people management activities to drive workforce engagement and development.
- Responsible for oversight of development of tiered services programs as it relates to the needs of a specific region. Works collaboratively with System VP and the Enterprise IT leadership in packaging and pricing services for the region assigned.
- Responsible for oversight and delivery of the enterprise help desk and associated service delivery and support.
- Works in a matrixed environment with Clinical Informatics to implement and support key initiatives that impact clinical operations.
- Provide leadership oversight for IT services that support the LA Network. Work with internal teams to define a support standard for all network sites across the enterprise.
- Directs and provides primary accountability for all IT service delivery within the Duarte region and LA network. Oversees and manages IT managers and employees in delivery of local IT services. Works extensively with the entity Executive to ensure IT plans are customer focused and provide value added services. Responsible and accountable to ensure all IT service commitments are met.
- Performs other related duties as assigned or requested.

**Your qualifications should include**:

- Bachelor’s degree
- 10years of experience in the functional area of work
- 7years of progressive leadership experience to include a role similar to this Executive Director role in IT with a broad understanding of IT services, leading large teams and working in a matrix environment to establish strong partnerships with operations. Partner with City of Hope regional and executive leadership team in developing IT strategy. Strong history in business relationship

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