Medical Front Office: Reception
2 weeks ago
We are a busy Podiatry practice seeking dynamic, organized & energetic individuals who embrace and demonstrate our core values. If excellent patient care is your #1 priority, and an upbeat and positive outlook describes your personality, keep reading
**Position Description**: Front office staff are responsible for verifying patient insurance benefits prior to their scheduled appointment, communicating fees at the time of service, and updating benefits within the Professional Management System. During clinic days, staff also schedules patients, confirms appointments, gathers and verifies patient documents, and ensures the pleasant experience of all patients during their office visit.
**Responsibilities**:
- Conduct all phone communication with patients in a timely and professional manner
- Obtain most recent insurance information and accurately verify benefits
- Maintain updated patient records electronically
- Communicate patient fees at the time of office visit
- Prepare, update and file patient paperwork
- Schedule and confirm patient appointments according to office guidelines
- Collect and process patient payments
- Maintain a high level of patient care through both the tone set in reception and physical space
- Arrive punctually and have all systems ready prior to patients arriving
- Maintain patient confidentiality and security according to HIPAA guidelines
- Communicate patient arrival with back office and maintains flow of patients into treatment rooms
- Work collaboratively with colleagues
- Cross train in order to assist with back office tasks and other responsibilities, as requested
- Request referrals and information from external service providers, as needed
**Experience & Skills**:
- Familiarity with online platforms to verify insurance benefits (such as Navinet and Availity)
- Electronic Medical Records systems
- Excellent communication skills; verbal and written
- Professionalism in interpersonal interactions and personal presentation/appearance
- Bilingual, preferred
**Job Type**: Part-time (28 - 32 hours/week)
**Salary**: $16.00 - $18.00 per hour
COVID-19 considerations: Must be COVID vaccinated
**Job Type**: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 28 - 32 per week
Healthcare setting:
- Private practice
Medical specialties:
- Podiatry
Schedule:
- Monday to Friday
**Experience**:
- Insurance verification: 1 year (preferred)
Ability to Commute:
- Houston, TX 77024 (required)
Ability to Relocate:
- Houston, TX 77024: Relocate before starting work (required)
Work Location: In person
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