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Bilingual Talent Support Specialist

4 months ago

Iselin, United States Allworknow Full time

**The Role**:
**Responsibilities**:

- Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms.
- Handle Data Entry on various platforms and perform Electronic Filing of employee data.
- Assist with other general office duties as required.
- Utilize HR service/support knowledge to enhance customer interaction and solution provision.

**Skills & Qualifications**:

- At least 1 year of Customer Service Experience in a call center environment required.
- ** Bilingual in French required.**:

- Excellent written and verbal communication skills.
- Strong multi-tasking abilities, able to manage multiple tasks simultaneously.
- Knowledge of Zendesk or similar help desk software is beneficial.
- Proficiency in Google Docs and Microsoft Office Suite is advantageous.
- Familiarity with HR processes, particularly Onboarding/Payroll, is a plus.
- HR service/support experience or HR knowledge is highly valued.