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Social Services County Operations Manager I

3 months ago

New Castle, United States State of Delaware Full time

This is the Regional Administrator for Statewide Services within the Division of Family Services. Responsibilities include oversight of sexual abuse/serious injury investigation units statewide, 24/7/365 intake units, and all after hours response units. There are two assistant regional administrators who report directly to this Regional Administrator.

**Essential Functions**:
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Manages and directs the activities and functions of a multifaceted social services program; Monitors service delivery and implements organizational changes necessary to achieve goals and objectives.
- Develops and/or revises operating plans and procedures in accordance with overall departmental/divisional goals and objectives. Oversees the implementation of same. Ensure policies and procedures provide for effective delivery of services.
- Plans, assigns, reviews and evaluates the work of supervisory staff responsible for effective delivery of services.
- Participates as a member of senior management staff in examining statewide needs and issues.
- Works closely with program development managers in the development, implementation and monitoring of new and/or revised service programs or delivery methods.
- Works with other state, community or private social service providers to ensure quality services to clients.
- Oversees support functions such as building maintenance, vehicle maintenance and supplies and equipment necessary for effective operations.

**Job Requirements**:
**JOB REQUIREMENTS for Social Services County Operations Manager I**
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

- Possession of a Bachelors degree or higher in Behavioral or Social Science or related field.
- Three years experience in providing, coordinating, and monitoring the delivery of professional social services to children, youth, and their families.
- Three years experience in ensuring compliance with laws, rules, regulations, standards, policies, and procedures.
- Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
- Six months experience in developing policies and procedures.
- Six months experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

**Additional Posting Information**:
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for **Telework and Alternative Work Schedules** according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

**Conditions of Hire**:
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

**Benefits**:
**Selection Process**:
**Accommodations**:
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.