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Customer Service Representative I
4 months ago
**Customer Service Representative I**:
- 23875
- 242 Sheetz Way
- CLAYSBURG, Pennsylvania
- Temporary Full-Time
- On-Site
**Job Description**:
**OVERVIEW**
Provide excellent customer service while serving as a first line de-escalation point to protect brand reputation, as well as troubleshoot technical app and other program issues.
**RESPONSIBILITIES (other duties may be assigned)**
- Address a range of customer service situations through various touchpoints and provide first line support for crisis-level situations to protect the brand.
- Possess basic knowledge of customer facing promotions and programs to provide first level technical support for customer technology issues (e.g., mobile app, online ordering, SheetzGo, subscriptions, loyalty program, etc.).
- Troubleshooting complex concerns pertaining to payment systems (e.g., Sheetz Visa, Fleet credit cards, FISCAL) and payments/transactions at store level (e.g., failed transactions, preauthorization and crypto payments).
- Work within ticketing system to document customer inquiries efficiently and accurately.
- Route inquiries to specific corporate departments as needed.
- Identify and escalate crisis situations to level 2 rep or supervisor as needed.
- Ability to keep consumer information and classified proprietary information confidential.
- Effectively navigate various software and computer systems necessary to the position.
**QUALIFICATIONS**
(Equivalent combinations of education, licenses, certifications and/or experience may be considered)
Education
- High School/GED required
Experience
- Minimum 2 years Help Desk/Call Center Experience preferred
- Minimum 2 years customer service experience required
Licenses/Certifications
- None required
Tools & Equipment
- General Office Equipment
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ABOUT SHEETZ:
- Since 1952, Sheetz, Inc. has served up top-tier convenience and customer service to its communities at the intersection of food and convenience. The family-owned company continues to experience limitless growth resulting in over 675 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina (Michigan coming soon).
- Our mission at Sheetz has been to meet every need of a customers on-the-go, from gas to snacks and everything in between. Of course, things have changed over the course of over 70 years. We like it that way, because we understand that innovation is the key to good business. Life is faster and busier, and customers expect us to be there when they need us most. One thing that always will remain the same is our commitment to Total Customer Focus, valuing and embracing our employees at a high-level, and supporting the communities in which we operate.
