Assistant Manager/customer Experience
3 weeks ago
THE BRAND Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries. We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you?
**ABOUT THE ROLE**
In this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.
**OUR PERSONALIZED SERVICE EXPERIENCE**
You will lead the team in elevated service, blurring the lines between the in-store and online shopping experience so our customers feel a stronger emotional connection with our brand, through both our product and our people.
**WHAT YOU'LL DO**
- All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Recruit, hire and develop people to drive a culture of high performance and engagement
- Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
- Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Promote community involvement
- Adapt team priorities to respond to customer and business partner needs
- Provide front line supervision to an operational, service or administrative team
Pay: $24.00 - $29.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
Work setting:
- In-person
**Experience**:
- Customer relationship management: 1 year (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Ability to Relocate:
- Hackensack, NJ 07601: Relocate before starting work (required)
Work Location: In person
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