Customer Support Specialist
5 days ago
Job Title: Customer Support Specialist
Company Overview: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are seeking a dedicated and empathetic Customer Support Specialist to join our team.
Position Overview: As a Customer Support Specialist, you will be the frontline ambassador of our company, responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner. You will play a pivotal role in maintaining customer satisfaction and fostering positive relationships with our clientele.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or social media channels.
- Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives.
- Handle and resolve customer complaints with empathy and patience, aiming for first-contact resolution whenever possible.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to escalate complex issues and ensure swift resolution.
- Stay up-to-date on product/service knowledge to effectively assist customers and provide accurate information.
- Contribute to the improvement of customer support processes and procedures.
Qualifications:
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Empathy and patience when dealing with challenging situations or customers.
- Ability to work well independently as well as part of a team.
- Proficiency in using customer support software and tools.
- Flexibility to work in shifts, including evenings and weekends, if required.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plans, and more.
- Opportunities for professional development and advancement within the company.
- A supportive and collaborative work environment where your contributions are valued and recognized.
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