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Business Office Manager

3 months ago

Colchester, United States Apple Rehab Colchester Full time

**Located just off the Town Green in the center of Colchester, Apple Rehab Colchester has been providing the community with unsurpassed nursing care & rehabilitation services for more than three decades. Through a full complement of physical, occupational and speech language therapies, highly - skilled nursing care and physician driven programs, Apple Rehab Colchester provides a comprehensive rehabilitation program to meet your needs. Recognizing the multiple dimensions of health and wellness, the Memory Care Program at Apple Rehab Colchester provides a comprehensive, holistic approach to care in addition to contemporary pharmacological based treatment modalities. Our treatment plans are designed to compassionately care for patients and families coping with Alzheimer’s and dementia related disorders, incorporating the environment of care, coaching, life strategies, and medication management.**

**Apple Rehab** is a family owned and operated company that treats residents and staff like family too. Our expert team of senior management is located at our home office, right in Avon, CT, ensuring superior care from a local company. Our leadership is not across the country, but rather in your backyard.

**ACCOUNTS RECEIVABLE** **BUSINESS OFFICE MANAGER**

Reports To: Facility Administrator

Staff Supervised: As designated by Administrator

Rate: $28-$35 based off experience

**General Purpose**:
**Accounts Receivable Business Office Manager** plans, organizes, develops and implements all accounts receivable functions in accordance with current company policies as well as federal, state and local regulations and procedures in an accurate, neat and organized manner while ensuring that the highest quality of service is provided.

**Qualifications**:

- Completion of secondary education showing the ability to read, perform mathematical calculations, write in a legible manner and follow oral and written directions in English.
- **Accounts Receivable Business Office Manager** is experienced in Point Click Care or other EHR and Billing systems, RFMS or other Resident Trust systems, and electronic claims management systems.
- Attention to detail, good follow through skills and ability to prioritize multiple tasks.
- Must be innovative and able to find creative ways to service the variety of residents’ needs and maintain the customer focus.
- 3-5 years experience in long-term care billing and collections; working knowledge of State Medicaid and Medicare law and third party insurance.
- Patience, tact and a positive attitude toward residents, family members, state and federal agencies and other staff.
- Demonstrates cooperation in assisting others and ability to work as a team.

**Essential Job Functions (With or Without Reasonable Accommodation)**:
Leadership Functions:

- Participates in Department Head meetings and activities
- Leads by example and addresses all observed areas of concern or concerns brought by others
- Communicates and collaborates with all departments, receiving criticism and ideas for improvement in a positive way
- Participates and encourages a culture of compassion, caring, mutual respect, and outstanding customer service.
- Builds relationships with staff, residents, family member, vendors, and consultants to ensure customer and staff satisfaction
- Motivates all staff members by effective listening and positive feedback whenever possible
- Maintains an approach of continuous improvement (Quality Assurance/Performance Improvement), with resident care as the primary focus

Administrative Functions:

- Maintains accurate daily census including all residents and their payors. Reports census to all departments on a daily basis. Participates in all facility meetings related to billing and potential payor changes, which may include morning report, Medicare/Utilization Review, PPS, etc
- Communicate all information related to payor changes to the appropriate departments, including nursing, therapy, MDS, and Social Service as it pertains to resident services
- Organizes prepares, and submits all billings accurately and by deadlines
- Monitors accounts receivable aging reports ongoing throughout the month and follows through on past due accounts, ensuring all appropriate action is taken to avoid bad debt
- Utilize corporate mandatory action steps for collection on past accounts (i.e. phone call, legal letter, etc)
- Make notes in software system on past due accounts indicating action taken
- Communicates all concerns related to payment timely to the Administrator as well as legal counsel and Corporate VP of AR as needed
- Open and process mail received daily
- All cash receipts (including cash, checks, EFT and credit card payments, etc) must be deposited and posted on a daily basis
- Track and monitor all Medicare ADRs and CMA Appeal Requests to ensure timely submission to the Corporate Clinical Reimbursement Director
- Prepares and mails resident account statements quarterly and as needed or at the resi