Associate Customer Service Representative, B2C

1 week ago


Kohler, United States Kohler Full time

Work Mode: Remote_

**Location**:Remote - Must Live Within 150 Miles to Kohler, WI

**Opportunity**

As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, installers, and plumbers.

**How You Will Make an Impact**
- Effectively and empathetically assist customers over the phone
- Listen, assess, and resolve client needs
- Solve complex problems by identifying the root cause of issues and providing feedback
- Show patience and kindness to de-escalate concerned callers
- Work with a team in a diverse, professional call center environment

**Our Customer Service Representatives**
- Are excited to learn new things
- Can actively listen and recognize the needs of clients
- Can overcome challenges while remaining calm and patient
- Willingly accept coaching and feedback
- Are flexible and able to adapt based on business priorities and changing needs
- Are dependable and pride themselves on being present and punctual each day
- Receive medical benefits, prorated paid vacation, and paid holidays after 30 days
- Growth potential within the team and cross functional

**Skills/Requirements**

**What You Need to Succeed**
- High school diploma or GED required
- Prior contact center experience is a plus but not required
- Must be able to complete a 40 hour per week paid 35-day virtual intensive training program; training covers multiple computer systems, product repair training and installation, department processes and more
- Experience using Microsoft Office
- Ability to read, analyze, and interpret documents and detailed correspondence
- Professional and courteous communication skills

**Work from home requirements: Equipment provided**
- The applicant will secure and be responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service
- Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet
- All applicants will be required to have a separate confidential and distraction free workspace with no background noises
- Freedom from other responsibilities - you must be focused on delivering a world class service experience
- Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled

**_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._**

**Why Choose Kohler?**
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

**About Us



  • Kohler, Wisconsin, United States Kohler Full time

    Join Our Team as an Associate Customer Service Representative, B2C Work Remotely from the Safety of Your Home Location: Remote - Must Live Within 150 Miles to Kohler, WI Exciting Opportunity: Be Part of KOHLER Co.s Kitchen and Bath Products Division Team Are you ready to assist customers with faucet and fixtures warranty claims, product installation,...


  • Kohler, Wisconsin, United States Aquent Talent Full time

    Job Title: Customer Service Representative IResponsibilities:Satisfy customer requirements from design stage to overall satisfactionFollow daily administrative and operating proceduresSupport order entry, confirmations, and review of ordersProvide pre and post-sales support through various channelsAuthorize return goods and determine proper proceduresEnter...


  • Kohler, United States Kohler Full time

    Work Mode: Remote_ **Location**:Remote - United States **Opportunity** - Provide world class customer service to Customers while maintaining a positive, problem-solving approach - Serve as the main point of contact for domestic, international, wholesale, retail, and/or ecommerce Customers - Performs the following responsibilities within established...


  • Kohler, United States Kohler Company Full time

    The Senior Project Leader B 2 C is an exciting innovative role responsible for improving the customer experience through use of digital technology, salesforce.com CRM, and leveraging advanced analytics to improve products and processes. This positi Project Lead, Customer Service, Leader, Customer Experience, Project Management, Project, Manufacturing,...


  • Kohler, United States Kohler Credit Union Full time

    Are you ready to kickstart an exciting career journey where you get to engage with members daily, contribute to a vibrant team, and grow in a supportive work environment? As a** Full-Time Member Service Representative** at Kohler Credit Union in **Kohler, WI**, you'll have the chance to showcase your sales skills, collaborate with a dynamic group, and...


  • Kohler, United States Kohler Credit Union Full time

    Are you ready to kickstart an exciting career journey where you get to engage with members daily, contribute to a vibrant team, and grow in a supportive work environment? As a Full-Time Member Service Representative at Kohler Credit Union in Kohler, WI , you'll have the chance to showcase your sales skills, collaborate with a dynamic group, and achieve a...


  • Kohler, United States Kohler Credit Union Full time

    Job DescriptionJob DescriptionAre you ready to kickstart an exciting career journey where you get to engage with members daily, contribute to a vibrant team, and grow in a supportive work environment? As a Full-Time Member Service Representative at Kohler Credit Union in Kohler, WI, you'll have the chance to showcase your sales skills, collaborate with a...


  • Kohler, United States Kohler Full time

    Work Mode: Remote_ **Location**:Remote with visits to HQ at Kohler, WI **Opportunity** **Specific Responsibilities** - Sales Center Organization - Responsible for the execution of the B2C and B2B inside sales function, KPI’s, and support of VIP customers. - Lead, manage and train a Team Leader and 12+ associates on product, systems, selling, and account...


  • Kohler, Wisconsin, United States Kohler Energy Group Full time

    Associate Field Service Specialist, Switchgear Work Mode: Remote Location : Kohler, WI Opportunity Provide superior world class technical support to distributors/customers and assist in conducting preventative maintenance, system upgrades, and field start-ups for the entire KOHLER generator paralleling switchgear product line. This position will require...


  • Kohler, United States Kohler Full time

    Work Mode: Remote_ **Location**:Remote **Opportunity** Under the direction of the Sr. Manager, Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. A Senior Inside Sales Representative will focus on...


  • Kohler, United States KOHLER Full time

    Inside Sales Representative Work Mode: Remote Location: Remote OpportunityUnder the direction of the Sr. Manager, Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth.  A Senior Inside Sales...

  • Sales Associate

    2 weeks ago


    Kohler, Wisconsin, United States Kohler Full time

    Sales Associate - Kohler Gardener Work Mode: Onsite Location: Kohler, WI Opportunity Are you someone who enjoys customer service and sales in an upscale, eclectic shop environment? Do you take pleasure in ensuring guest needs are met with graciousness and five star skill? If so, then the position of sales associate is for you Specific Responsibilities ...

  • Warehouse Associate

    4 weeks ago


    Kohler, United States QPS Employment Group Full time

    Position Title: Warehouse AssociateWage: $21/hrShift: 2ndHours:3:00pm - 11:00pmDiscover your path to a rewarding career filled with boundless growth opportunities! Join a thriving industry that is constantly evolving, presenting you with endless possibilities and assurance of a gratifying career journey. Apply now!Warehouse Associate Responsibilities: -...


  • Kohler, United States Kohler Full time

    Work Mode: Onsite_ **Location**:Onsite at Kohler, WI **1st Shift 8:00 AM-4:00 PM Monday-Friday** **Opportunity** The Supervisor, Facilities Services will provide necessary technical support and leadership to direct, facilitate, and coordinate the performance, development, and improvement of the Facilities Service Team. You will work as a member of the...


  • Kohler, United States Kohler Full time

    Work Mode: Remote_ **Location**:Kohler, WI **Opportunity** Under the direction of the Associate Director of Business Development - Wellness, this position acts as a Brand Ambassador and full-service concierge for Kohler Wellness customers. This role responsible for being the single point of contact for the entire customer journey, including: helping...


  • Kohler, United States Home Goods Full time

    HomeGoods - 4031 State Highway 28 Deer Trace Shopping Center 53085 [Retail Sales / Team Member] As a Merchandise Associate at HomeGoods, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer...

  • Merchandise Associate

    2 weeks ago


    Kohler, Wisconsin, United States Home Goods Full time

    HomeGoods State Highway 28 Deer Trace Shopping Center 53085 [Retail Sales / Team Member] As a Merchandise Associate at HomeGoods, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and...


  • Kohler, United States Kohler Full time

    Work Mode: Onsite_ **Location**:Onsite at Kohler, WI **Opportunity** The General Supervisor, Service Parts is responsible for the operational activities of the Service Parts business located in Kohler, Wisconsin. Under the direction of the Associate Business Director - Service Parts, this role is responsible for coordinating all Service Parts strategic...


  • Kohler, United States Kohler Full time

    Work Mode: Hybrid_ **Location**:Hybrid at Kohler, WI **Opportunity** The Associate Project Designer is responsible for supporting the design and execution of projects within Kohler’s Marketing department. Under the direction of the manager and in collaboration with department associates, the Associate Project Designer will support a range of project...


  • Kohler, United States Kohler Full time

    Work Mode: Onsite_ **Location**:Onsite at Kohler, WI **Opportunity** Ensure proper custodial operational methods and procedures are being met and quality standards are exceeded. Provide feedback to contracted after hours custodians. **SPECIFIC RESPONSIBILITIES** - Strong written and speaking skills; must communicate with others to convey information...