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Inside Sales Representative
4 months ago
Inside Sales Representative
Work Mode: Remote
Location: Remote
Opportunity
Under the direction of the Sr. Manager, Sales Center, this position acts as a Brand Ambassador for Kohler customers, helping convert product interest into orders while creating a world class customer experience to ensure consistent sales growth. A Senior Inside Sales Representative will focus on maximizing sales opportunities within every interaction and is expected to consistently achieve and exceed sales targets while supporting customers through their experience and expertise with Kohler product and our processes. Additionally, this position will partner closely with other consumer-facing teams to help guide a consistent online-offline experience. Success will be measured by net revenue generated as well as customer satisfaction.
Specific Responsibilities
- Handle incoming chats/calls/emails with the expectation of handling between 40 and 50 inbound interactions per work day
- Exhibit world class service standards through call quality, problem solving, personal ownership over every customer interaction and consistently going above and beyond to surpass customer needs and expectations
- Maintain clean, organized customer records using Salesforce
- Proactively reach out to prospective customers, identifying and creating value
- Establish new agile processes for Inside Sales organization emphasizing a high standard of excellence
- Collaborate cross-functionally with internal partners and consistently support the Sales team
- Identify, provide actionable solutions for and implement process improvements
- Fully cross-train on products
Skills/Requirements
- High School Diploma or GED
- Bachelor's degree preferred but not required
- 3+ years of experience in a customer facing fast paced environment. Ideally experience in inside sales or in a customer care contact center
- Sales experience highly preferred
- Must be highly detail oriented and demonstrate strong written and verbal communication
- Must be self-motivated and able to accel while working remotely or in an office setting
- Must be technologically proficient – this role will require heavy use of Salesforce, Microsoft (Excel, Outlook, PowerPoint), Chat, email, phone, Kohler.com and additional tools
- Hours of availability: Monday through Friday 8:30am – 5:00pm CST and some weekend coverage as this business channel develops. Required schedule flexibility in the future as operation grows to accommodate customers from coast to coast
The hourly range for this position is $23-25/hour OTE (on-target earnings, base + commission). The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
